Operations Manager
Location: Kent
Salary: £Base + Excellent Benefits
An exciting opportunity has arisen for an experienced Operations Manager to join a well-established business, taking responsibility for the delivery and performance of its national service operations.
This is a senior leadership role where you’ll oversee day-to-day operations, lead multi-disciplinary service teams, drive operational excellence, and ensure exceptional customer service while maintaining compliance and financial performance.
Key Responsibilities
- Lead and develop Service Managers, Supervisors, Coordinators and technical teams
- Drive operational performance, service quality and continuous improvement
- Monitor KPIs, budgets and resource planning to maximise efficiency
- Build strong relationships with customers and internal stakeholders
- Manage operational risk, compliance and health & safety
- Produce operational reports and identify opportunities to improve performance
Qualifications
- Proven Operations Management or Service Delivery experience from the elevator or escalator sector
- Strong leadership and people management skills
- Commercial awareness with budget management experience
- Excellent communication, organisation and problem‑solving abilities
- Experience improving processes and driving operational performance
Benefits
- Competitive salary
- 28 days’ holiday plus bank holidays
- Career progression and ongoing professional development
- A senior leadership position with genuine influence across the business
- A collaborative culture focused on continuous improvement
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Operations Manager in Lenham employer: New Appointments Group
New Appointments Group is an excellent employer for those seeking to make a meaningful impact in the field of electronics engineering. Located in the vibrant city of Canterbury, we offer a competitive salary and a range of benefits, all within a collaborative and inclusive work culture that prioritises employee growth and development. Join us to be part of a team dedicated to innovation and quality in advanced electro-optic systems.
