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- Tasks: Assist customers with parts and warranty queries while coordinating service bookings.
- Company: Join a dynamic team in Canterbury with a focus on customer satisfaction.
- Benefits: Earn £12.71 per hour plus bonuses, enjoy 32 days off, and staff discounts.
- Other info: Diverse and inclusive workplace with opportunities for training and growth.
- Why this job: Be part of a supportive team and develop your skills in the motor trade.
- Qualifications: Customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 25000 - 27000 £ per year.
Location: Canterbury.
Salary: £12.71 per hour plus monthly bonus scheme.
Hours: Monday to Friday, 8:00am to 6:00pm and the first Saturday of each month, 8:00am to 2:00pm.
The Role: This is a multi-skilled position combining parts advisory, warranty administration, and service bookings. Working closely with the existing aftersales team, you will play a key role in ensuring the smooth day-to-day running of the department.
Responsibilities:
- Coordinating and scheduling service and parts appointments efficiently for customers and the workshop team
- Handling inbound and outbound customer calls
- Providing accurate advice and support on parts, warranty products, and service options
- Processing warranty claims accurately and efficiently
- Supplying parts to the workshop, managing stock orders, and maintaining accurate stock control
- Responding to customer and internal enquiries in a professional and timely manner
- Supporting the promotion of additional products and services, including upselling and retention offers where appropriate
Key Requirements:
- Previous motor trade experience is advantageous but not essential
- Experience in customer service
- Excellent communication and telephone skills
- Strong attention to detail and accuracy
- Good organisational and administrative abilities
- A proactive and reliable approach
- Confidence working independently and as part of a team
- Strong IT skills
Benefits:
- Monthly performance related bonus scheme
- 32 days annual leave, including bank holidays
- Staff discounts on servicing and parts
- Company social events
- Manufacturer training and ongoing development
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Parts And Warranty Advisor in Kent employer: New Appointments Group
Contact Detail:
New Appointments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts And Warranty Advisor in Kent
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Parts And Warranty Advisor in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any motor trade knowledge. We want to see how your skills match the Parts and Warranty Advisor role!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. We love candidates who can express themselves clearly and confidently!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at New Appointments Group
✨Know Your Stuff
Familiarise yourself with the parts and warranty products relevant to the role. Brush up on common terms and processes in the motor trade, even if you don't have direct experience. This will show your enthusiasm and readiness to learn.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and problem-solving. Think about scenarios where you've successfully handled customer inquiries or resolved issues, as these examples will highlight your skills effectively.
✨Show Off Your Organisational Skills
Be prepared to discuss how you manage your time and prioritise tasks. Since this role involves coordinating appointments and managing stock, demonstrating your organisational abilities will be key to impressing the interviewers.
✨Ask Smart Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and company culture. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.