At a Glance
- Tasks: Lead a dynamic 24/7 operations team, ensuring exceptional service and safety.
- Company: Join a forward-thinking organisation dedicated to protecting vulnerable people.
- Benefits: Competitive salary, hands-on leadership experience, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to equality and continuous improvement.
- Why this job: Make a real impact in a critical service while developing your leadership skills.
- Qualifications: Experience in operational leadership within fast-paced environments is essential.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced operational leader who thrives in a fast-paced, 24/7 environment? We're recruiting an Interim Operations Manager to lead a control centre operation, overseeing CCTV monitoring, Alarm Receiving Centre services, out-of-hours response and assistive technology that protects vulnerable people and supports critical infrastructure. This is a hands-on leadership role where you'll empower teams, maintain exceptional service standards and help shape the future of an evolving operation.
What you'll be doing
You'll take ownership of a busy 24/7 operation, ensuring services run safely, efficiently and consistently. Your responsibilities will include:
- Leading and developing Control Centre teams to deliver exceptional customer service.
- Managing CCTV, Alarm Receiving Centre and out-of-hours operations.
- Monitoring performance, driving continuous improvement and achieving operational KPIs.
- Ensuring appropriate staffing levels through effective planning and resource management.
- Leading incident management and maintaining calm, confident operational leadership.
- Managing safeguarding, GDPR, compliance and operational risk.
- Developing Business Continuity and Disaster Recovery plans.
- Building strong relationships with Local Authorities, emergency services and key partners.
- Working closely with technology providers to maximise system performance and resilience.
- Supporting operational budgets, reporting and strategic service development.
About you
You'll already have experience leading high-performing operational teams within a 24/7 environment and be comfortable making decisions where service delivery really matters. You'll ideally bring experience from sectors such as:
- Alarm Receiving Centres (ARC)
- CCTV Monitoring
- Security Operations
- Emergency Services
- Telecare or Assistive Technology
- Housing or Community Safety
You'll also have:
- Proven people leadership experience.
- Strong operational and commercial awareness.
- Excellent stakeholder management skills.
- Knowledge of safeguarding, compliance and risk management.
- A passion for continuous improvement and developing high-performing teams.
Experience of TSA Quality Standards, Cyber Essentials, Business Continuity or service transformation would be advantageous.
If you want to drive operational excellence, make an immediate impact and lead a critical service operation, call and speak with Jo Stevens.
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Interim Operations Manager employer: New Appointments Group
New Appointments Group is an excellent employer for those seeking to make a meaningful impact in the field of electronics engineering. Located in the vibrant city of Canterbury, we offer a competitive salary and a range of benefits, all within a collaborative and inclusive work culture that prioritises employee growth and development. Join us to be part of a team dedicated to innovation and quality in advanced electro-optic systems.
StudySmarter Expert Advice🤫
We think this is how you could land Interim Operations Manager
✨Get Involved with Local Security Events
Check out local security forums or events happening in your area. These gatherings are great for meeting pros in the field, getting insider info about temporary roles, and building your visibility in the security-services community.
✨Connect with Security Suppliers and Agencies
Temporary positions in security often come from agencies that specialise in placing candidates. Reach out to these agencies directly and let them know you’re available. Often, they can put you forward for roles faster than traditional job applications!
✨Keep Your Skills Up to Date
Stay sharp with your security knowledge! Consider brushing up on your certifications or attending short courses that might be relevant to temporary roles. This will show potential employers, like New Appointments Group, that you’re committed and ready to hit the ground running.
✨Don't Forget to Apply on Our Website!
When you find roles that catch your eye, don’t forget to apply through our website! It streamlines the process and increases your chances of getting noticed. Agencies love it when candidates show initiative!
We think you need these skills to ace Interim Operations Manager
Some tips for your application 🫡
Show Off Your Security Skills:When applying for a temporary role in security services, make sure to highlight any relevant skills or certifications you have—like SIA (Security Industry Authority) licences or first aid training. We want to see your qualifications shine through so that we know you’re ready to jump in and keep things safe!
Tailor That CV for Security:Your CV should reflect your experience directly related to security services. Include any past roles where you’ve managed safety, handled security equipment, or dealt with incident responses. Let’s make sure it’s bespoke to show that you're the perfect fit for the type of environment we work in at New Appointments Group.
Stay Clear on Availability:Since it’s a temporary position, we really need to know when you’re available to start and how flexible you can be with your hours. Be upfront about your schedule in your cover letter so we can assess whether it fits our needs. It’ll save us both a lot of time!
Use Real Examples in Your Cover Letter:Don’t just tell us you're attentive and reliable; share specific experiences that demonstrate those traits. Reference real incidents where you’ve successfully de-escalated a situation or dealt with a challenging scenario. This is your chance to show us what you’d bring to the table at New Appointments Group.
How to prepare for a job interview at New Appointments Group
✨Understanding Protocols
In the security services industry, it’s crucial to familiarise yourself with the relevant protocols and regulations in your area. Brush up on emergency procedures and reporting protocols, as interviewers might ask you scenario-based questions to assess your readiness for on-the-job situations.
✨Highlighting Flexibility
As this is a temporary role, emphasise your adaptability and willingness to jump in wherever needed. Talk about any previous temporary positions where you've successfully adjusted to new environments, showcasing your ability to handle diverse situations.
✨Showcasing Communication Skills
Good communication is key in security services, whether it's to de-escalate a situation or effectively report incidents. Be prepared to demonstrate your ability to communicate clearly and calmly, possibly through role-playing scenarios during the interview.
✨Knowledge of Security Tools
Familiarise yourself with the tools commonly used in security services, such as surveillance systems or access control software. If you've had experience with any specific technologies, be sure to mention them, as this could set you apart from other candidates.
