At a Glance
- Tasks: Provide IT support, manage tickets, and troubleshoot issues across the business.
- Company: Join a dynamic team in a supportive tech environment.
- Benefits: Enjoy 20 days annual leave, early finishes on Fridays, and free parking.
- Other info: Great chance to develop programming skills and work on exciting projects.
- Why this job: Kickstart your IT career with training and development opportunities.
- Qualifications: 1-3 years experience in IT support and knowledge of MS systems.
The predicted salary is between 29250 - 35750 £ per year.
Location: Folkestone (you will need to drive due to location)
Salary: Competitive
Hours: Monday to Friday, with an early finish on Fridays!
The role: Initially you will be focusing on providing day-to-day IT support, ticket management and troubleshooting across the business. Over time, you will be given training and development to build your programming, database and technical skills, with the aim of taking ownership of increasingly complex issues for service users.
Benefits:
- 20 days annual leave, increasing with service + bank holidays
- Christmas shutdown
- Cycle to work scheme
- Death in Service
- Company pension scheme
- Free parking onsite
Key responsibilities would be:
- Provide IT support to users across the business.
- Manage, triage and prioritise IT support tickets.
- Investigate initial problems to understand the issue and gather further information.
- Resolve straightforward IT issues independently.
- Escalate more complex issues where required.
- Work through problems from ticket to solution.
- Support and troubleshoot Microsoft-based systems and infrastructure.
- Work with systems where solutions may not be immediately obvious.
- Develop technical, programming and problem-solving skills.
- Performing IT admin tasks on clients, servers and infrastructure.
- Commission new users, including their computers and getting them set up.
- Participate in the research and development of new systems.
- Assess issues and proactively suggest and implement corrections.
Experience and skills required:
- Someone with 1-3 years' experience, ideally within a MSP or support environment
- Working knowledge of MS Systems, MS365, Active Directory and Windows
- An interest in software development, programming or databases - desirable
- A hobby of self-taught coding, personal projects as game development - desirable
- Confident and approachable, with the ability to communicate at all levels
- The ability to explain technical issues to non-technical users
- Naturally curious and interested in understanding how things work
- Self-motivated and keen to learn
Desirable:
- Network Management - cabling, firewalls, VLANS and routing and wireless
- Server Management - VMWare, Windows and virtualisation
- Programming - ideally C#, .NET and ASP WebForms/WinForms
- Database - SQL server, data interrogation and reporting
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
IT Support Technician in Hythe) employer: New Appointments Group
New Appointments Group is an excellent employer for those seeking to make a meaningful impact in the field of electronics engineering. Located in the vibrant city of Canterbury, we offer a competitive salary and a range of benefits, all within a collaborative and inclusive work culture that prioritises employee growth and development. Join us to be part of a team dedicated to innovation and quality in advanced electro-optic systems.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Hythe)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what New Appointments Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges New Appointments Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at New Appointments Group!
✨Direct Apply to New Appointments Group
Let's not forget to apply directly through the New Appointments Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Hythe)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at New Appointments Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at New Appointments Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at New Appointments Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
