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- Tasks: Manage international accounts and deliver exceptional customer service while driving commercial growth.
- Company: Dynamic hospitality company with a focus on relationship management.
- Benefits: Competitive salary, commission, pension scheme, and ongoing training opportunities.
- Other info: Opportunity for career progression in a supportive environment.
- Why this job: Build strong partnerships and travel internationally while making a real impact.
- Qualifications: Experience in customer service or account management, with excellent communication skills.
The predicted salary is between 28800 - 48000 £ per year.
Do you have the right skills and experience for this role? Read on to find out, and make your application.
Hours: Monday to Friday, 9am to 5pm
Location: Office based in Lympne, with international travel approximately once every other month
Salary: Competitive basic salary plus commission
Are you a customer-focused professional with a passion for hospitality and relationship management? An exciting opportunity has arisen for Account Managers to manage and develop an international customer base, mainly Europe and Africa, delivering exceptional service while supporting commercial growth across key markets. This role offers a balance of office-based responsibility and periodic international travel, giving you the opportunity to build strong, long-term partnerships with hospitality customers.
The Role
You will be responsible for managing a defined portfolio of international accounts in different regions, acting as the main point of contact for customers and ensuring a consistently high standard of service. Alongside day-to-day account management, you will identify opportunities to grow revenue and strengthen client relationships, supported by internal teams.
We can only accept candidates who have the full right to work in the UK. With the company location, you must have a full driving licence with access to your own vehicle.
Key Responsibilities
- Manage your own sales territory and act as the primary contact for all accounts within your region
- Deliver outstanding customer service by managing enquiries, orders, quotations and ongoing client communication
- Build and maintain strong, long-term customer relationships to encourage loyalty and repeat business
- Identify opportunities for upselling, cross selling and account growth
- Collaborate closely with internal teams to ensure smooth order processing and delivery
- Maintain accurate and up-to-date CRM records, documenting all client interactions
- Travel periodically to visit customers, attend trade events and support commercial activity
- Contribute towards individual and team performance targets
Skills & Experience
- Previous experience in customer service, account management or hospitality sales is desirable
- Excellent communication and interpersonal skills with a strong customer-first mindset
- Highly organised, with strong attention to detail and the ability to manage multiple priorities
- Proactive and confident in identifying opportunities to add value and drive growth
- Comfortable working independently while managing an international customer portfolio
- Willing to travel internationally on a periodic basis
- Confident using CRM systems and Microsoft Office
Benefits
- Company pension scheme with life insurance and income protection
- Holiday entitlement that increases with length of service
- Annual profit share scheme
- Employee Assistance Programme and mental health support
- Ongoing training, development and clear opportunities for career progression
Email: (url removed)
New Appointments Group - Expertly matching employers and jobseekers since 1975.
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Account Manager in Hythe employer: New Appointments Group
Contact Detail:
New Appointments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Hythe
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and think about how you can add value. This will help you stand out as someone who’s genuinely interested in the role and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your previous experience aligns with the responsibilities of managing international accounts. Highlight your customer service skills and any successes in growing client relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Account Manager in Hythe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your customer service and account management experience, especially in hospitality. We want to see how your skills match what we're looking for!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve grown accounts or improved customer satisfaction. This helps us see the impact you've made in previous roles.
Keep It Professional: While we love a friendly tone, keep your application professional. Check for spelling and grammar mistakes, and avoid using overly casual language. A polished application shows us you’re serious about the role!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, it’s a great way to show your enthusiasm for joining StudySmarter!
How to prepare for a job interview at New Appointments Group
✨Know Your Accounts
Before the interview, research the company’s existing international accounts, especially in Europe and Africa. Familiarise yourself with their key clients and any recent news or developments. This will show your genuine interest and help you discuss how you can contribute to managing and growing these relationships.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service excellence. Think of specific situations where you went above and beyond for a client or successfully resolved a challenging issue. This will demonstrate your customer-first mindset, which is crucial for the role.
✨Demonstrate Organisational Skills
Since the role requires managing multiple priorities, be ready to discuss how you stay organised. Share tools or methods you use to keep track of tasks and client interactions, such as CRM systems or personal organisation techniques. This will reassure them of your ability to handle the demands of the position.
✨Prepare for Travel Discussions
As the role involves periodic international travel, be prepared to discuss your flexibility and willingness to travel. You might want to mention any previous travel experiences related to work and how you managed those responsibilities. This will show that you’re ready for the dynamic nature of the job.