At a Glance
- Tasks: Drive new business opportunities in logistics and manage customer relationships.
- Company: Join a growing team in a dynamic logistics environment.
- Benefits: Enjoy 5 weeks annual leave, private healthcare, and a generous pension scheme.
- Other info: Be part of a diverse team committed to innovation and growth.
- Why this job: Make an impact in the logistics sector while developing your career.
- Qualifications: Experience in account management or business development in logistics is essential.
Location: Dover
Salary: c.£52,000
Hours: Monday to Friday, 37.5 hours per week
The role: We are seeking a proactive, customer-focused Business Development Manager to join our client's growing team. The role will support the development of general cargo services and play a key part in driving new business opportunities.
Benefits:
- 5 weeks annual leave + bank holidays
- Birthday leave
- Free Parking
- Generous contributory pension scheme
- Discretionary annual bonus scheme
- Private Health Care
- Life assurance
- Employee assistance programme
- 3rd party discounts
- Cycle to work scheme
- Benefits and reward platform
- Employee volunteering scheme
Key responsibilities as the Business Development Manager would be:
- Manage daily interactions with general cargo customers, ensuring high levels of service and timely responses
- Support customer onboarding and align operational requirements across internal teams
- Maintain regular engagement to identify service improvements and upsell opportunities
- Produce and maintain account management plans
- Identify and qualify new commercial leads through networking and market insights
- Support the preparation of proposals, tenders and customer presentations
- Gather operational and financial data to support business cases and forecasting
- Contribute to sales pipeline updates and support negotiations
- Work closely with other teams to ensure customer expectations are met
- Monitor service performance, escalating any issues or improvement needs
- Support rate and tariff updates through materials preparation and customer communication
- Maintain accurate KPI tracking for general cargo accounts within the CRM
- Attend industry and trade events, ensuring leads are captured and followed up
- Gather and share market intelligence on competitors, cargo flows and opportunities
- Maintain accurate CRM records and prepare routine reports on market activity and customer performance
- Assist in developing internal and external presentations and documents
- Ensure compliance with relevant quality, safety, security and sustainability standards
- Support commercial project delivery by coordinating tasks and monitoring progress
- Contribute to discussions on improving service quality and operational efficiency
- Support strategic initiatives led by the Head of Business Development
What success would look like as a Business Development Manager:
- Growth in general cargo revenue year-on-year
- Strong customer retention and positive service feedback
- Accurate, timely CRM updates and high-quality customer materials
- Effective support across proposals, projects, events, and internal activities
- Consistent delivery of key reports, insights, and commercial outputs
Experience and skills required:
- Experience in account management or business development in Logistics, Supply Chain or Port operations
- Strong customer relationship management skills across multiple accounts
- Understanding of supply chain operations and basic financial principles
- Competent user of Microsoft Office
- Ability to engage and influence senior stakeholders
- Passion for growth, innovation and developing new supply chain solutions
- Confident public speaker and effective external representative
- Strong analytical skills with the ability to interpret market data
- Skilled in negotiation and constructive conflict management
- Collaborates effectively with Marketing and cross-functional teams
- Inclusive, adaptable and enthusiastic in a fast-paced setting
- Strong written and verbal communication skills
- Excellent planning, organisation, and attention to detail
- Role model for integrity, respect and positive team culture
- A full UK driving licence
Desirable:
- Project management experience
- Knowledge of quality, security or food safety standards
- Understanding of regulatory frameworks
Next steps: If this sounds like the ideal position for you and you have the experience outlined above, then please apply and you will be contacted by a member of our team if your CV matches our requirements.
If you would like any further information before applying, then please call Ellie - Permanent Consultant.
The role is subject to a medical assessment including a Drug and Alcohol test, and a background security check to obtain a dock pass. Only candidates based in UK and eligible to work in UK are allowed.
Locations
Business Development Manager in Dover, Kent employer: New Appointments Group
New Appointments Group is an excellent employer for those seeking to make a meaningful impact in the field of electronics engineering. Located in the vibrant city of Canterbury, we offer a competitive salary and a range of benefits, all within a collaborative and inclusive work culture that prioritises employee growth and development. Join us to be part of a team dedicated to innovation and quality in advanced electro-optic systems.
StudySmarter Expert Advice🤫
We think this is how you could land Business Development Manager in Dover, Kent
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We think you need these skills to ace Business Development Manager in Dover, Kent
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at New Appointments Group, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at New Appointments Group
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with New Appointments Group’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
