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- Tasks: Join our Customer Support team, handling calls and assisting customers daily.
- Company: New Appointments Group has been connecting jobseekers with employers since 1975.
- Benefits: Enjoy weekly pay, a supportive team, and a smooth payment process.
- Why this job: Perfect for those who love helping others and thrive in a dynamic environment.
- Qualifications: Strong communication skills and proficiency in MS Office are essential.
- Other info: This is a temporary, office-based role in Maidstone, paying up to £14.23 per hour.
We are working with a client in Maidstone who are looking to fill a role within their Customer Support team on a temporary basis for 6 months. The role is a customer service role with call handling. There is also an element of administration within the role as well. We are looking for friendly individuals with excellent customer service skills.
The duties for the role will be as follows:
Customer Engagement
- Provide a first point of contact function for internal and external customers, ensuring their experience is a positive one and all needs are met.
- Manage and maintain a welcoming reception and post room area.
- Receive, screen and direct telephone calls through the central switchboard system, ensuring that this is carried out following the correct procedure.
- Provide advice and guidance to customers on the processes and protocols on the wide range of administrative functions that CEST support.
Admin Support
- Organising hospitality for meetings, events and seminars on behalf of the Service.
- Receipt and distribution of any post and parcels through reception as well as maintaining a post log.
- Manage and maintain stationery and refreshments stock levels.
- Undertake any other administrative duties specific to job role e.g. Printing/binding/any ad hoc admin requests.
- Cover general office admin and reception/switchboard functions
We are looking for someone with excellent communication skills both verbal and written, strong organisational skills to manage multiple tasks and strong MS office skills as you will be using Microsoft products.
This role is fully office based and pays up to £14.88ph.
The hours of work are Monday to Friday 9am — 5pm.
Benefits of joining our temps team:
- Weekly pay on a Friday — smooth payment process
- Working with committed and highly experienced recruitment consultant
- CV\’s in Word Format
New Appointments Group, Expertly Matching Employers and Jobseekers since 1975.
Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we\’d also appreciate a simplified version in Word format.
If this role isn\’t for you, please check out our website for other roles that may be suitable, or send us your CV, we would still like to hear from you! You can find us on www.newappointmentsgroup.co.uk or LinkedIn, Facebook, Instagram and x@nagrecruitment.
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
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Customer Support Officer in Maidstone) employer: New Appointments Group
Contact Detail:
New Appointments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer in Maidstone)
✨Tip Number 1
Familiarise yourself with the company and its customer service ethos. Understanding their values and how they interact with customers can help you tailor your approach during the interview.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or resolve complaints, as these are likely to come up in your discussions with us.
✨Tip Number 3
Showcase your organisational skills by preparing a list of tasks you've managed in previous roles. This will demonstrate your ability to juggle multiple responsibilities effectively.
✨Tip Number 4
Be ready to discuss your proficiency in MS Office applications. We may ask you to provide examples of how you've used these tools in past positions, so have some specific instances in mind.
We think you need these skills to ace Customer Support Officer in Maidstone)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant administrative skills. Use keywords from the job description, such as 'excellent communication skills' and 'organisational skills', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a great fit. Mention specific experiences where you've successfully handled customer queries or managed multiple tasks.
Highlight Relevant Skills: In your application, emphasise your proficiency in MS Office applications and any other relevant software. Provide examples of how you've used these skills in previous roles to enhance your candidacy.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at New Appointments Group
✨Showcase Your Communication Skills
As a Customer Support Officer, excellent verbal and written communication skills are crucial. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to handle customer queries effectively.
✨Demonstrate Organisational Skills
The role requires managing multiple tasks simultaneously. Prepare examples from your past experiences where you successfully juggled various responsibilities. This will show that you can thrive in a busy environment and keep everything organised.
✨Familiarise Yourself with MS Office
Proficiency in MS Office applications is a requirement for this position. Brush up on your skills, especially in Word and Excel, and be ready to discuss how you've used these tools in previous roles to enhance your productivity.
✨Prepare for Common Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Be ready to discuss how you would handle difficult customers or resolve complaints. This will showcase your problem-solving abilities and customer-centric approach.
