At a Glance
- Tasks: Coordinate customer orders and support project management in a dynamic environment.
- Company: Join a leading company in Sittingbourne with a focus on teamwork and innovation.
- Benefits: Enjoy a competitive salary, flexible hours, and great benefits.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
- Why this job: Be the key player in ensuring smooth order processes and customer satisfaction.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 24000 - 36000 £ per year.
Are you an organised, detail-driven administrator who thrives in a busy environment? Do you have knowledge in BOMs, Packing Lists and Global Shipping?
We are looking for an Order Coordinator / Project Support Administrator to join our client, a leader in their field, in Sittingbourne. You will play a key role in coordinating customer orders, ensuring everything runs smoothly from quotation to delivery, while providing vital support to the Account and Project Managers.
What you will be doing:
- Proactively monitor and manage customer orders through to completion, resolving any issues or delays.
- Act as the daily point of contact for clients, handling enquiries and updates professionally.
- Process sales quotes, sales orders and purchase orders with accuracy and efficiency.
- Coordinate with internal teams to ensure timely order fulfilment.
- Organise customer deliveries, prepare packing lists, export invoices, and freight documentation for global shipments.
- Maintain and update customer price lists and internal databases.
- Liaise with customers, warehouses and suppliers to manage delivery logistics.
- Handle customer service matters including enquiries, feedback and complaints.
- Assist Account and Project Managers with reports, meeting preparation, and client communications.
- Support project management, sales, and marketing teams as required.
- Prepare regular KPI and order status reports.
- Help manage installation schedules and outsourced services.
- Support the wider team with general administrative duties and phone calls.
What we are looking for:
- Strong communication and organisational skills.
- Excellent attention to detail and accuracy in data entry.
- Proficient in Microsoft Word, Excel and general business software.
- A proactive, self-motivated team player who can manage multiple tasks.
- Strong time management skills and the ability to meet deadlines.
- Experience with order processing, logistics coordination or customer account management is an advantage.
- Willingness to occasionally travel if required.
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Assistant in Sittingbourne) employer: New Appointments Group
Join a dynamic team in Sittingbourne where your organisational skills will shine as a Customer Service Assistant. Our company offers a competitive salary, flexible working hours, and a supportive work culture that prioritises employee growth and development. With opportunities to engage in diverse projects and collaborate with various teams, you'll find meaningful and rewarding employment in a role that is essential to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Sittingbourne)
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and order coordination. Think of examples from your past experiences that highlight your skills and how you can add value to the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Assistant in Sittingbourne)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with order processing and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Organisational Skills:Since this role is all about keeping things running smoothly, give us examples of how you've managed multiple tasks or projects in the past. We love a proactive, detail-oriented approach, so let that shine through!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences at a glance. We appreciate clarity!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at New Appointments Group
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with terms like BOMs, Packing Lists, and Global Shipping. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since the job requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured everything ran smoothly.
✨Practice Your Communication
As a Customer Service Assistant, communication is key. Practice articulating your thoughts clearly and professionally. You might even want to role-play common customer scenarios with a friend to get comfortable handling enquiries and complaints.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges they face in order coordination. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
