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- Tasks: Be the friendly voice for customers, handling enquiries and bookings with ease.
- Company: Join a vibrant leisure environment at Discovery Park.
- Benefits: Enjoy free leisure membership, discounts, and professional development opportunities.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Confident communicator with a knack for customer service.
- Other info: Flexible part-time hours with potential for career growth.
The predicted salary is between 10 - 12 £ per hour.
Salary: Up to £12.38 per hour
Part-time Hours: 20 hours per week (3-4 days), shift-based
Location: Discovery Park (occasional weekend shifts at Margate)
We are recruiting a Customer Service Agent to join a busy customer support team within a leisure environment. This role is focused on phone and email-based customer service, supporting members with enquiries, bookings, and memberships, alongside some sales and promotional activity. This position is ideal for someone confident on the phone, organised, and comfortable working in a fast-paced, customer-focused setting.
Key Responsibilities
- Acting as the first point of contact for customer enquiries
- Handling inbound and outbound calls (warm calls only)
- Managing enquiries through a ticketing system
- Supporting memberships, cancellations, and renewals
- Assisting with promotions, sales, and rebooking activity
- Using booking and CRM systems at a basic operational level
Working Hours
- 20 hours per week across 3 to 4 days
- Shift-based role including evenings
- Occasional weekend work on a shift pattern (Margate location)
- Typical hours: Monday & Wednesday: 8:00am to 7:30pm, Tuesday, Thursday & Friday: 8.00am to 6:00pm, Weekends: 9:30am to 4:00pm
Person Specification
- Previous experience in phone or email-based customer service or sales
- Confident and professional telephone manner
- Strong written communication skills
- Comfortable learning and using digital systems
- Customer-focused with a friendly and approachable manner
Benefits
- Free leisure membership
- Friends and family discounts
- Discounted spa treatments
- Childcare discounts
- Professional development opportunities
- Holiday purchase scheme & volunteering leave
- Employer pension contribution and company sick pay
- Employee assistance programme
- Cashback rewards
Successful candidates will be subject to a DBS check, and applicants must have the right to work in the UK. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Service Agent in Sandwich) employer: New Appointments Group
Contact Detail:
New Appointments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Sandwich)
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention something specific about them that excites you.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer service over the phone, try role-playing with a friend. This will help you sound confident and professional when you get that call.
✨Tip Number 3
Be ready for situational questions! Think of examples from your past experiences where you handled customer queries or sales. We want to see how you think on your feet!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and helps keep you on their radar. Remember, we’re rooting for you!
We think you need these skills to ace Customer Service Agent in Sandwich)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service, especially over the phone or via email. We want to see how you've handled enquiries and supported customers in the past!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without any fluff.
Tailor Your Application: Take a moment to customise your application for this role. Mention specific responsibilities from the job description that excite you and how your background fits with our needs at StudySmarter.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at New Appointments Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Agent role. Familiarise yourself with the key responsibilities like handling enquiries and using CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, practice your telephone manner. You could role-play with a friend or family member to get comfortable with common customer service scenarios. This will help you sound professional and confident during the interview.
✨Showcase Your Organisational Skills
Being organised is crucial for this job. Prepare examples from your past experiences where you successfully managed multiple tasks or handled customer queries efficiently. This will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
