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- Tasks: Lead and optimise clinical operations for a pioneering outpatient care provider.
- Company: Join eXroid, a trailblazer in non-invasive haemorrhoid treatment.
- Benefits: Enjoy flexible hours, 25 days holiday, and a supportive employee assistance programme.
- Why this job: Be part of a patient-focused team driving innovation in healthcare.
- Qualifications: Strong leadership skills and experience in clinical operations preferred but not essential.
- Other info: Hybrid role with just one office day per week and potential for growth.
The predicted salary is between 24000 - 32000 £ per year.
Clinical Operations Manager
Location: Sandwich
Hours: 37.5 hours per week, 9am to 5pm
Salary: £40,000 per annum
We are seeking an experienced Clinical Operations Manager to lead national clinical operations and drive business growth in a patient‑focused private health‑care setting. You will be responsible for strategic planning, reporting, and IT/system management to ensure operational excellence, maximise clinic capacity, and support continuous improvement across all clinical services.
Key Responsibilities
- Lead the strategic planning and execution of clinical operations to meet capacity and revenue targets
- Optimise clinic, doctor, and chaperone scheduling and manage clinic utilisation against patient demand
- Manage the clinical booking system and ensure accurate data, reporting, and dashboards for management
- Oversee stock control, clinic readiness, and operational processes
- Lead the onboarding, contract management, and performance reviews of clinics, doctors, and chaperones
- Ensure compliance with regulatory standards and QMS policies
- Deliver training on operational processes, systems, and in‑clinic procedures
- Assist with complaints, incident management, and corrective actions
Person Specification
- Proven experience managing clinical operations or healthcare service delivery teams
- Strong strategic planning, organisational, and leadership skills
- Advanced ability to work with IT systems, booking platforms, and large data sets, with clear reporting skills
- Experience managing clinic capacity, utilisation, and operational KPIs
- Strong stakeholder management, able to build effective relationships with clinicians and external partners
- High emotional intelligence, with empathy and confidence when communicating with patients
- Hands‑on, solutions‑focused, and driven by continuous improvement
- Experience in health services or clinical operations is desirable
- Willingness to travel occasionally for clinic reviews
Benefits
- 25 days holiday plus 1 extra per year of service (up to 5 extra days)
- Pension auto‑enrolment with 3% company contribution
- Employee Assistance Programme (EAP) for mental health and wellbeing
Applicants will only be considered if they are within a local travelling distance to Sandwich and have a full right to work in the UK.
Please check the layout, spelling, and grammar before submitting your CV. If your CV includes graphics or design features, please also provide a simplified Word version.
If this role isn\’t for you, please check our website for other roles, or send us your CV – we would still like to hear from you! You can find us on our website, LinkedIn, Facebook, Instagram, and x@nagrecruitment.
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
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Clinical Operations Manager in Sandwich) employer: New Appointments Group
Contact Detail:
New Appointments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Operations Manager in Sandwich)
✨Tip Number 1
Familiarise yourself with the latest trends in outpatient care and non-invasive treatments. This knowledge will not only help you understand eXroid's mission but also demonstrate your commitment to the role during discussions.
✨Tip Number 2
Network with professionals in clinical operations or healthcare management. Engaging with others in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Prepare to discuss your experience with capacity planning and performance management. Be ready to share specific examples of how you've optimised operations in previous roles, as this will showcase your suitability for the position.
✨Tip Number 4
Highlight your emotional intelligence and problem-solving skills in conversations. Given the patient-focused nature of the role, demonstrating your ability to empathise and resolve issues effectively will set you apart from other candidates.
We think you need these skills to ace Clinical Operations Manager in Sandwich)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in clinical operations and leadership. Use keywords from the job description, such as 'capacity planning', 'scheduling', and 'regulatory compliance' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for outpatient care and your understanding of eXroid's mission. Mention specific examples of how your skills align with the responsibilities listed in the job description.
Highlight Relevant Skills: In your application, emphasise your organisational skills, ability to manage KPIs, and experience with data handling. These are crucial for the Clinical Operations Manager role and will set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential in a clinical setting.
How to prepare for a job interview at New Appointments Group
✨Understand the Company and Its Vision
Before your interview, take some time to research eXroid and its innovative approach to outpatient care. Understanding their mission and values will help you align your answers with what they are looking for in a Clinical Operations Manager.
✨Showcase Your Leadership Skills
As a Clinical Operations Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led teams or projects, particularly in clinical or operational settings. Highlight your ability to motivate others and drive results.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This role requires a hands-on, problem-solving mindset, so showcasing your ability to think critically and adapt will be crucial.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company's future plans, the team you'll be working with, and how success is measured in this role. This shows your genuine interest and helps you assess if it's the right fit for you.
