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- Tasks: Manage international accounts and deliver exceptional customer service while driving commercial growth.
- Company: Dynamic hospitality company with a focus on relationship management.
- Benefits: Competitive salary, commission, pension scheme, and ongoing training opportunities.
- Other info: Opportunity for career progression in a supportive environment.
- Why this job: Build strong partnerships and travel internationally while making a real impact.
- Qualifications: Experience in customer service or account management, with excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Hours: Monday to Friday, 9am to 5pm
Location: Office based in Lympne, with international travel approximately once every other month
Salary: Competitive basic salary plus commission
Are you a customer-focused professional with a passion for hospitality and relationship management? An exciting opportunity has arisen for Account Managers to manage and develop an international customer base, mainly Europe and Africa, delivering exceptional service while supporting commercial growth across key markets. This role offers a balance of office-based responsibility and periodic international travel, giving you the opportunity to build strong, long-term partnerships with hospitality customers.
The Role
You will be responsible for managing a defined portfolio of international accounts in different regions, acting as the main point of contact for customers and ensuring a consistently high standard of service. Alongside day-to-day account management, you will identify opportunities to grow revenue and strengthen client relationships, supported by internal teams.
We can only accept candidates who have the full right to work in the UK. With the company location, you must have a full driving licence with access to your own vehicle.
Key Responsibilities
- Manage your own sales territory and act as the primary contact for all accounts within your region
- Deliver outstanding customer service by managing enquiries, orders, quotations and ongoing client communication
- Build and maintain strong, long-term customer relationships to encourage loyalty and repeat business
- Identify opportunities for upselling, cross selling and account growth
- Collaborate closely with internal teams to ensure smooth order processing and delivery
- Maintain accurate and up-to-date CRM records, documenting all client interactions
- Travel periodically to visit customers, attend trade events and support commercial activity
- Contribute towards individual and team performance targets
Skills & Experience
- Previous experience in customer service, account management or hospitality sales is desirable
- Excellent communication and interpersonal skills with a strong customer-first mindset
- Highly organised, with strong attention to detail and the ability to manage multiple priorities
- Proactive and confident in identifying opportunities to add value and drive growth
- Comfortable working independently while managing an international customer portfolio
- Willing to travel internationally on a periodic basis
- Confident using CRM systems and Microsoft Office
Benefits
- Company pension scheme with life insurance and income protection
- Holiday entitlement that increases with length of service
- Annual profit share scheme
- Employee Assistance Programme and mental health support
- Ongoing training, development and clear opportunities for career progression
Account Manager employer: New Appointments Group
Contact Detail:
New Appointments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the hunt for an Account Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Show us that you understand their business and how you can contribute to their growth. Tailor your answers to highlight your customer service skills and relationship management experience.
✨Tip Number 3
Practice your pitch! Be ready to explain how you've successfully managed accounts in the past and how you can bring value to their team. Confidence is key, so rehearse with a friend or in front of the mirror.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and account management experience, as well as any relevant hospitality roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Be sure to mention your international experience and ability to build strong relationships, as these are key for us.
Check Your Spelling and Grammar: Before hitting send, give your application a thorough proofread. Spelling and grammar mistakes can make a bad impression, so take the time to ensure everything is polished. We appreciate attention to detail, especially in communication!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s straightforward and ensures your application goes straight to the right people. Plus, we love seeing candidates who follow our process!
How to prepare for a job interview at New Appointments Group
✨Know Your Accounts
Before the interview, research the company’s existing international accounts, especially in Europe and Africa. Familiarise yourself with their key clients and any recent news or developments. This will show your genuine interest and help you discuss how you can contribute to managing and growing these relationships.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service prowess. Think of specific situations where you went above and beyond for a client or successfully resolved a challenging issue. This will demonstrate your customer-first mindset, which is crucial for the role.
✨Demonstrate Your Organisational Skills
As an Account Manager, you'll need to juggle multiple priorities. Be ready to discuss how you stay organised and manage your time effectively. You could mention tools or methods you use to keep track of client interactions and ensure nothing falls through the cracks.
✨Prepare for Travel Discussions
Since the role involves periodic international travel, be prepared to discuss your flexibility and willingness to travel. Share any previous experiences you have had with international clients or travel, and express your enthusiasm for building strong partnerships across different regions.