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For Companies At a Glance
- Tasks: Manage international accounts and deliver exceptional customer service while driving commercial growth.
- Company: Dynamic hospitality company with a focus on relationship management.
- Benefits: Competitive salary, commission, pension scheme, and ongoing training opportunities.
- Other info: Opportunity for career progression in a supportive environment.
- Why this job: Build strong partnerships and travel internationally while making a real impact.
- Qualifications: Experience in customer service or account management, with excellent communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Hours: Monday to Friday, 9am to 5pm
Location: Office based in Lympne, with international travel approximately once every other month
Salary: Competitive basic salary plus commission
Are you a customer-focused professional with a passion for hospitality and relationship management? An exciting opportunity has arisen for Account Managers to manage and develop an international customer base, mainly Europe and Africa, delivering exceptional service while supporting commercial growth across key markets. This role offers a balance of office-based responsibility and periodic international travel, giving you the opportunity to build strong, long-term partnerships with hospitality customers.
The Role
You will be responsible for managing a defined portfolio of international accounts in different regions, acting as the main point of contact for customers and ensuring a consistently high standard of service. Alongside day-to-day account management, you will identify opportunities to grow revenue and strengthen client relationships, supported by internal teams.
Key Responsibilities
- Manage your own sales territory and act as the primary contact for all accounts within your region
- Deliver outstanding customer service by managing enquiries, orders, quotations and ongoing client communication
- Build and maintain strong, long-term customer relationships to encourage loyalty and repeat business
- Identify opportunities for upselling, cross selling and account growth
- Collaborate closely with internal teams to ensure smooth order processing and delivery
- Maintain accurate and up-to-date CRM records, documenting all client interactions
- Travel periodically to visit customers, attend trade events and support commercial activity
- Contribute towards individual and team performance targets
Skills & Experience
- Previous experience in customer service, account management or hospitality sales is desirable
- Excellent communication and interpersonal skills with a strong customer-first mindset
- Highly organised, with strong attention to detail and the ability to manage multiple priorities
- Proactive and confident in identifying opportunities to add value and drive growth
- Comfortable working independently while managing an international customer portfolio
- Willing to travel internationally on a periodic basis
- Confident using CRM systems and Microsoft Office
Benefits
- Company pension scheme with life insurance and income protection
- Holiday entitlement that increases with length of service
- Annual profit share scheme
- Employee Assistance Programme and mental health support
- Ongoing training, development and clear opportunities for career progression
Account Manager employer: New Appointments Group
Contact Detail:
New Appointments Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and how they operate in Europe and Africa. This will help you tailor your responses and show that you’re genuinely interested in the role and ready to hit the ground running.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with managing international accounts and delivering exceptional customer service. Role-play with a friend or use a mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance at landing that Account Manager role!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Account Manager role. Highlight your customer service experience and any relevant skills that match what we're looking for. A personalised CV shows us you’re genuinely interested!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your experience aligns with our needs. Keep it friendly and professional, and don’t forget to mention your international travel readiness.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements rather than just duties. Did you increase sales or improve customer satisfaction? Numbers speak volumes, so let us know how you’ve made an impact!
Proofread Like a Pro: Before hitting send, give your application a thorough once-over. Check for spelling and grammar mistakes, and ensure everything flows nicely. A polished application reflects your attention to detail, which is key in account management!
How to prepare for a job interview at New Appointments Group
✨Know Your Accounts
Before the interview, research the company’s existing international accounts, especially in Europe and Africa. Familiarise yourself with their key clients and any recent news or developments. This will show your genuine interest and help you discuss how you can contribute to managing and growing these relationships.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service prowess. Think of specific situations where you went above and beyond for a client or successfully resolved a challenging issue. This will demonstrate your customer-first mindset, which is crucial for the Account Manager role.
✨Demonstrate Your Organisational Skills
Since the role requires managing multiple accounts and priorities, be ready to discuss how you stay organised. Share tools or methods you use to keep track of client interactions and ensure timely follow-ups. This will reassure them that you can handle the demands of the position effectively.
✨Prepare for Travel Discussions
As the role involves periodic international travel, be prepared to discuss your flexibility and willingness to travel. You might want to mention any previous travel experiences related to work, as this can illustrate your comfort with the responsibilities of the job.