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- Tasks: Engage with customers and provide top-notch support while handling calls and admin tasks.
- Company: Join a dynamic team in Maidstone focused on excellent customer service.
- Benefits: Earn up to £14.88 per hour with weekly pay and a supportive work environment.
- Why this job: Make a difference by ensuring every customer has a positive experience.
- Qualifications: Strong communication, organisational skills, and proficiency in MS Office required.
- Other info: Fully office-based role with opportunities for personal growth and development.
The predicted salary is between 11 - 15 £ per hour.
We are working with a client in Maidstone who are looking to fill a role within their Customer Support team on a temporary basis for 6 months. The role is a customer service role with call handling and includes an element of administration.
We are looking for friendly individuals with excellent customer service skills.
The duties for the role will be as follows:
- Customer Engagement
- Provide a first point of contact function for internal and external customers, ensuring their experience is a positive one and all needs are met.
- Manage and maintain a welcoming reception and post room area.
- Receive, screen and direct telephone calls through the central switchboard system, ensuring that this is carried out following the correct procedure.
- Provide advice and guidance to customers on the processes and protocols on the wide range of administrative functions that CEST support.
- Admin Support
- Organising hospitality for meetings, events and seminars on behalf of the Service.
- Receipt and distribution of any post and parcels through reception as well as maintaining a post log.
- Manage and maintain stationery and refreshments stock levels.
- Undertake any other administrative duties specific to job role e.g. Printing/binding/any ad hoc admin requests.
- Cover general office admin and reception/switchboard functions.
We are looking for someone with excellent communication skills both verbal and written, strong organisational skills to manage multiple tasks and strong MS Office skills as you will be using Microsoft products.
This role is fully office based and pays up to £14.88ph. The hours of work are Monday to Friday 9am - 5pm.
Benefits of joining our temps team include weekly pay on a Friday and a smooth payment process.
Before submitting your CV, please take a moment to check the layout, spelling, and grammar. If your CV includes graphics or design features, we would also appreciate a simplified version in Word format.
If this role isn’t for you, please check out our website for other roles that may be suitable, or send us your CV; we would still like to hear from you!
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Customer Support Officer in Maidstone employer: New Appointments Group Ltd
Contact Detail:
New Appointments Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Officer in Maidstone
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves call handling, try role-playing with a friend or family member. Focus on being friendly and clear, as first impressions over the phone are crucial.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and gives you a chance to find out more about the team and the role. Think about what you want to know regarding customer engagement and admin support.
✨Tip Number 4
Don't forget to apply through our website! We have loads of roles that might suit you, and applying directly can sometimes give you an edge. Plus, we love hearing from enthusiastic candidates like you!
We think you need these skills to ace Customer Support Officer in Maidstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Support Officer role. Highlight your customer service experience and any admin skills you have. We want to see how you can bring your unique flair to our team!
Keep It Simple: When formatting your CV, keep it clean and straightforward. Avoid fancy graphics or designs; we prefer a simple Word format that’s easy to read. Remember, clarity is key for us!
Proofread, Proofread, Proofread!: Before hitting send, double-check your CV for any spelling or grammar mistakes. A polished application shows attention to detail, which is super important in customer support roles like this one.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at New Appointments Group Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples of how you've handled difficult situations or gone above and beyond for a customer. This will show your potential employer that you understand the importance of customer engagement.
✨Familiarise Yourself with the Role
Take a close look at the job description and understand the specific duties involved, like call handling and administrative tasks. Prepare to discuss how your skills align with these responsibilities, especially your organisational skills and proficiency in MS Office.
✨Practice Your Communication Skills
Since this role requires strong verbal and written communication, practice answering common interview questions out loud. You could even role-play with a friend to get comfortable articulating your thoughts clearly and confidently.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, or what a typical day looks like in the role. This shows your genuine interest and helps you determine if it's the right fit for you.
