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- Tasks: Support the development of global customer support platforms and drive system improvements.
- Company: Dynamic company focused on innovation and inclusivity.
- Benefits: Competitive salary, excellent benefits, and remote work flexibility.
- Other info: Join a diverse team committed to continuous improvement and growth.
- Why this job: Kickstart your career in a product-focused role with real impact.
- Qualifications: Background in Service Desk, Application Support, or similar roles.
The predicted salary is between 38000 - 38000 £ per year.
We're looking for a Junior Product Owner to support the development and improvement of a global customer support and aftersales platform, including a Self‑Service Portal and ticketing system. This is a great opportunity for someone from a Service Desk, Application Support, Business Analyst, or QA background looking to move into a product‑focused role. You'll work closely with the Service Product Owner, IT, and operational teams to help shape requirements, support testing, and drive system improvements and adoption.
Key Responsibilities
- Gather and document business requirements
- Support prioritisation of enhancements and change requests
- Assist with UAT and defect resolution
- Support implementation and rollout of system changes
- Work with stakeholders across service, IT, and operations
- Help drive adoption and continuous improvement
About You
- Background in Service Desk, Application Support, BA, or QA/UAT
- Experience with CRM or ticketing systems
- Exposure to requirements gathering or system testing
- Strong communication and stakeholder skills
- Organised, proactive, and detail-focused
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Junior Product Owner in Kent employer: New Appointments Group Ltd
Contact Detail:
New Appointments Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Product Owner in Kent
✨Tip Number 1
Network like a pro! Reach out to folks in your desired field, especially those already working as Product Owners. A friendly chat can lead to insider tips and maybe even a referral!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with CRM or ticketing systems. This will give you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for the interview by understanding the company’s products and services. Be ready to discuss how your background in Service Desk or Application Support can bring value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Junior Product Owner in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior Product Owner role. Highlight any relevant experience from your Service Desk, Application Support, or QA background to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background aligns with our needs. Be genuine and let your personality come through!
Showcase Your Communication Skills: As a Junior Product Owner, strong communication is key. In your application, demonstrate your ability to convey ideas clearly and effectively. This could be through examples of past teamwork or stakeholder interactions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at New Appointments Group Ltd
✨Know Your Stuff
Make sure you understand the basics of product ownership and the specific tools mentioned in the job description, like CRM and ticketing systems. Brush up on your knowledge of requirements gathering and system testing, as these will be key topics during your interview.
✨Showcase Your Experience
Prepare to discuss your background in Service Desk, Application Support, or as a Business Analyst. Think of specific examples where you've gathered requirements or supported system improvements. This will help demonstrate your relevant experience and how it aligns with the role.
✨Communicate Clearly
Strong communication skills are essential for this position. Practice articulating your thoughts clearly and concisely. Be ready to explain how you've worked with stakeholders in the past and how you can facilitate collaboration between teams.
✨Be Proactive and Organised
During the interview, highlight your proactive approach and organisational skills. Share examples of how you've managed multiple tasks or projects simultaneously, and how you prioritise enhancements and change requests. This will show that you're detail-focused and ready to take on the responsibilities of the role.