Job Type: Full-time, Permanent (48 hours per week - Nights)
About the Role
We are currently recruiting for Welfare Officers to join our client at their Crowborough site. This is an excellent opportunity to join an independent organisation that delivers accommodation services across the UK, supporting both central and local government, as well as the charitable sector.
As a Welfare Officer, you will play a key role in providing direct advice, support, and safeguarding to Service Users (SUs) residing in temporary accommodation. You will manage an assigned caseload, ensuring welfare standards are maintained while working in line with company procedures.
This role operates on a 48-hour week, consisting of 12-hour shifts:
- Night shifts: 19:00 - 07:00
Key Responsibilities
- Provide guidance and signposting to external services such as healthcare providers, shops, and support agencies
- Conduct regular welfare checks and site visits, reporting incidents, issues, and absconders
- Ensure Service Users are moved on within required timeframes
- Arrange transport and relocation of Service Users where required
- Maintain accurate records and ensure systems are up to date
- Manage a portfolio of accommodation properties and hotel placements
- Carry out monthly inspections and report maintenance issues
- Ensure properties meet health and safety standards at all times
- Coordinate and carry out minor repairs where necessary
- Manage property inventory and ensure items are repaired or replaced as needed
- Support effective void and property management through recommendations to management
- 33 days annual leave (including bank holidays)
- Life cover (2x basic salary)
- Westfield Health membership (cashback on healthcare, retail and gym discounts)
- Mileage expenses (claimable from home)
- Company equipment provided (laptop/mobile, where required)
Additional Information
- Successful applicants will be subject to DBS and CTC clearance
- Unfortunately, this role does not offer sponsorship under the points-based system
About You
We are looking for candidates who are:
- Compassionate and proactive, with a strong focus on safeguarding and welfare
- Highly organised, with the ability to manage multiple responsibilities
- Confident in working independently and as part of a team
- Experienced in housing, support work, or a similar environment (desirable)
We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.
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Read more in Crowborough employer: New Appointments Group Ltd
At New Appointments Group, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and customer service. Our Warehouse Operative role provides not only competitive working hours with an early finish on Fridays but also opportunities for personal growth and development in a diverse and inclusive environment. Join us to be part of a company that has been expertly matching employers and jobseekers since 1975, where your contributions are valued and recognised.
Contact Details:
New Appointments Group Ltd Recruitment Team
