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- Tasks: Lead clinical operations and drive growth in a patient-focused healthcare setting.
- Company: Dynamic private healthcare provider committed to operational excellence.
- Benefits: 25 days holiday, pension contributions, and mental health support.
- Why this job: Make a real impact in healthcare while developing your leadership skills.
- Qualifications: Experience in clinical operations and strong strategic planning abilities.
- Other info: Join a diverse team with opportunities for continuous improvement and career growth.
The predicted salary is between 40000 - 56000 £ per year.
We are seeking an experienced Clinical Operations Manager to lead national clinical operations and drive business growth in a patient-focused private healthcare setting. You will be responsible for strategic planning, reporting, and IT/system management to ensure operational excellence, maximise clinic capacity, and support continuous improvement across all clinical services.
Key Responsibilities
- Lead the strategic planning and execution of clinical operations to meet capacity and revenue targets
- Optimise clinic, doctor, and chaperone scheduling and manage clinic utilisation against patient demand
- Manage the clinical booking system and ensure accurate data, reporting, and dashboards for management
- Oversee stock control, clinic readiness, and operational processes
- Lead the onboarding, contract management, and performance reviews of clinics, doctors, and chaperones
- Ensure compliance with regulatory standards and QMS policies
- Deliver training on operational processes, systems, and in-clinic procedures
- Assist with complaints, incident management, and corrective actions
Person Specification
- Proven experience managing clinical operations or healthcare service delivery teams
- Strong strategic planning, organisational, and leadership skills
- Advanced ability to work with IT systems, booking platforms, and large data sets, with clear reporting skills
- Experience managing clinic capacity, utilisation, and operational KPIs
- Strong stakeholder management, able to build effective relationships with clinicians and external partners
- High emotional intelligence, with empathy and confidence when communicating with patients
- Hands-on, solutions-focused, and driven by continuous improvement
- Experience in health services or clinical operations is desirable
- Willingness to travel occasionally for clinic reviews
Benefits
- 25 days holiday plus 1 extra per year of service (up to 5 extra days)
- Pension auto-enrolment with 3% company contribution
- Employee Assistance Programme (EAP) for mental health and wellbeing
Applicants will only be considered if they are within a local travelling distance to Sandwich and have a full right to work in the UK. We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Clinical Operations Manager employer: New Appointments Group Ltd
Contact Detail:
New Appointments Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector and let them know you're on the hunt for a Clinical Operations Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they align with your experience in clinical management. This will help you showcase your strategic planning skills and demonstrate that you're the perfect fit for their team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to operational excellence and stakeholder management. We recommend doing mock interviews with friends or using online resources to refine your answers and boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and show us what you've got!
We think you need these skills to ace Clinical Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Clinical Operations Manager role. Highlight your experience in managing clinical operations and any relevant skills that match the job description. We want to see how you can drive business growth and ensure operational excellence!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your strategic planning and leadership skills, and how you've optimised clinic operations in the past. We love a good story!
Showcase Your IT Skills: Since the role involves working with IT systems and data management, make sure to highlight your proficiency in these areas. Mention any specific booking platforms or reporting tools you've used before. We need someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at New Appointments Group Ltd
✨Know Your Clinical Operations Inside Out
Before the interview, make sure you thoroughly understand the key responsibilities of a Clinical Operations Manager. Brush up on strategic planning, clinic scheduling, and compliance with regulatory standards. This will help you speak confidently about how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities, especially in managing teams and driving operational excellence. Think of specific situations where you optimised clinic capacity or improved processes, as these will resonate well with the interviewers.
✨Familiarise Yourself with IT Systems
Since the role requires advanced skills in IT systems and data management, be ready to discuss your experience with booking platforms and reporting tools. If possible, mention any specific systems you've used and how they contributed to operational success.
✨Demonstrate Emotional Intelligence
Given the patient-focused nature of the role, it's crucial to show your emotional intelligence during the interview. Prepare to discuss how you've effectively communicated with patients and built relationships with stakeholders, showcasing your empathy and confidence.
