Customer Fulfilment Coordinator

We have a great opportunity in Folkestone for a Customer Fulfilment Coordinator with experience using SAP to work for one of our clients who offers an ever-growing range of consumer brand products., * Daily order entry onto SAP, ensuring the validity of orders by checking delivery addresses, products, prices and stocks & confirming back on customer portal.

• Obtaining Automatic Shipping notes on behalf of the third-party distributor.

• Controlling the release of orders to third party Distribution Company to ensure customer delivery dates are met.

• Ensure effective communication on specific requirements including short lead-time orders and stock issues with third party distribution partners to enable orders to be picked in a timely and efficient fashion.

• Control of customer invoice queries, query investigation and challenging noncompliance issues, managed on customer portal.

• Liaise with third party distributors to obtain evidence to support investigations.

• Work closely with finance.

• Collation, checking and filing of orders once dispatch is confirmed.

• Maintain effective communication of stock with Account Managers.

• Any other task required by the E-retail team on an ad-hoc basis.

• Knowledge of data entry into mainframe computerised business systems; SAP experience within Sales, Materials Management modules is an advantage.

• Digitally competent and confident.

• Good knowledge of MS office programs, especially Outlook, Word and Excel.

• A positive attitude and enthusiasm towards problem solving essential.

• Excellent interpersonal skills, in both written and verbal communication

• Capability to relay information effectively externally to customers and internally to colleagues.

• Numerate, confident and accurate with figures, with a strong attention to detail and capability to self-check work.

• Ability to be self-motivated, pro-active and manage workload effectively essential.

• Strong team work ethic essential.

• Occasional travel may be required

Benefits include a competitive salary, hybrid working, employee bonus scheme, pension scheme, medical cashback scheme and a great holiday package.

CVs in Word Format to y.fleming@newappointmentsgroup.co.uk