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- Tasks: Lead employment services for immigrants and refugees, ensuring quality and compliance.
- Company: Join NAAM, a nonprofit dedicated to empowering newcomers through holistic support.
- Benefits: Enjoy competitive pay, generous PTO, and a flexible hybrid work schedule.
- Why this job: Make a real impact in the community while fostering a supportive team culture.
- Qualifications: 3+ years in workforce development; experience supervising staff and serving diverse communities.
- Other info: Multilingual skills and trauma-informed training are highly valued.
The predicted salary is between 84000 - 116000 £ per year.
Job Title: Director of Employment Services
Location: Hybrid (Lynn, MA)
Compensation: $40/hour · 40 hours/week
Schedule: Flexible hybrid model – at least 2 days/week onsite in Lynn
About NAAM
The New American Association of Massachusetts (NAAM) is a nonprofit serving immigrants and refugees through employment programs, ESOL classes, youth services, and legal support. We are client-centered and holistic: we tackle language barriers, skills gaps, childcare, transportation, and wellness challenges so newcomers can build confident, self-sufficient lives.
Position Overview
The Director of Employment Services leads our two flagship programs—ESSP (state-funded job-readiness for Department of Transitional Assistance clients) and CRES (federally funded employment services for ORR-eligible refugees)—and will design new initiatives as funding grows. You will steer strategy and day-to-day operations, supervise a multidisciplinary team, ensure data-driven quality and compliance, and cultivate partnerships with employers, funders, and community agencies.
KEY RESPONSIBILITIES
Program & Quality Management
- Develop and refine SOPs, workflows, and service-delivery standards across ESSP, CRES, and future programs.
- Monitor goals, outcomes, and contract deliverables; prepare for funder audits and site visits.
- Coordinate seamlessly with ESOL, youth, legal, and wellness teams to deliver wrap-around support.
Staff Leadership
- Hire, train, and coach employment specialists, case managers, and interns; conduct regular performance reviews.
- Foster a supportive, trauma-informed culture that values healthy work–life boundaries while meeting occasional urgent deadlines.
Client-Centered Service Design
- Ensure holistic case plans that address English acquisition, skills training, childcare, transportation, and health/behavioral-health barriers.
- Step in on complex cases and model high-quality, culturally responsive practice.
Employer & Community Engagement
- Build pipelines with local and regional employers; tailor placement and retention strategies to workforce needs.
- Represent NAAM in workforce coalitions, job fairs, and partner meetings.
Data, Technology & Reporting
- Oversee accurate data capture and analysis in Salesforce (or similar CRM); train staff on digital tools.
- Produce timely narrative and quantitative reports (monthly/quarterly/annual) for state and federal funders.
- Use data insights to drive continuous improvement and inform grant proposals.
Budget & Grants
- Develop, monitor, and manage program budgets in collaboration with NAAM’s fiscal team.
- Track expenditures, reconcile budgets, and ensure responsible use of program funds.
- Facilitate payments to vendors and adjust budgets as needed to reflect programmatic changes.
- Contribute to grant writing, budget justifications, and advocacy for new funding.
Who We’re Looking For
- 3+ years in employment services/workforce development; 1+ year supervising staff.
- Bachelor’s degree in Social Work, Education, Public Admin, or related field.
- Proven record serving immigrant/refugee communities and navigating government contracts.
- Tech-savvy: comfortable with CRMs (Salesforce a plus), Excel/Sheets, and virtual collaboration tools.
- Calm, humorous, and motivational under pressure; committed to staff well-being.
- Multilingual skills and trauma-informed training are big pluses.
What We Offer
- Competitive pay including paid holidays, generous PTO, and a flexible hybrid schedule.
- Future salary-increase potential tied to program expansion, new grants, and performance.
- A warm, collegial team that values innovation, empathy, and growth—yours and our clients’.
To Apply
Email your résumé and a brief cover letter to Natasha Soolkin at Tell us what excites you about holistic, client-centered employment work and how you’ve led teams to success.
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Director of Employment Services employer: New American Association of Massachusetts
Contact Detail:
New American Association of Massachusetts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Employment Services
✨Tip Number 1
Familiarise yourself with the specific challenges faced by immigrant and refugee communities. Understanding their unique barriers will help you demonstrate your commitment to client-centred service design during interviews.
✨Tip Number 2
Network with professionals in the employment services sector, especially those who work with immigrant populations. Attend relevant workshops or community events to build connections that could lead to valuable insights and potential referrals.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams in high-pressure environments. Highlight your ability to foster a supportive culture while achieving program goals.
✨Tip Number 4
Research NAAM's current programs and initiatives thoroughly. Being able to discuss their existing services and suggest innovative ideas for future programmes will demonstrate your proactive approach and genuine interest in the role.
We think you need these skills to ace Director of Employment Services
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure to customise your cover letter specifically for the Director of Employment Services position. Highlight your experience in employment services and your commitment to serving immigrant and refugee communities, as well as your leadership skills.
Showcase Relevant Experience: In your CV, emphasise your 3+ years in employment services and any supervisory roles you've held. Include specific examples of how you've led teams to success and managed programs effectively.
Demonstrate Cultural Competence: Given the client-centered nature of the role, include any multilingual skills or trauma-informed training you possess. This will show your ability to connect with diverse populations and address their unique challenges.
Highlight Technical Skills: Mention your proficiency with CRMs like Salesforce, Excel, and virtual collaboration tools. This is crucial for the role, so be sure to provide examples of how you've used these tools in previous positions.
How to prepare for a job interview at New American Association of Massachusetts
✨Understand the Organisation's Mission
Before your interview, take some time to research NAAM and its mission. Familiarise yourself with their services for immigrants and refugees, as well as their holistic approach. This will help you align your answers with their values and demonstrate your commitment to their cause.
✨Showcase Your Leadership Experience
As a Director of Employment Services, you'll be leading a multidisciplinary team. Be prepared to discuss your previous leadership roles, focusing on how you've successfully managed teams, developed staff, and fostered a supportive work environment. Use specific examples to illustrate your impact.
✨Highlight Your Data-Driven Approach
The role requires monitoring goals and outcomes, so be ready to talk about your experience with data analysis and reporting. Discuss any tools you've used, like Salesforce or Excel, and how you've leveraged data insights to improve programme effectiveness and inform decision-making.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world situations. Think of complex cases you've handled in the past, particularly those involving diverse populations. Prepare to explain your thought process and the steps you took to achieve positive outcomes.
