At a Glance
- Tasks: Lead a vibrant team, drive sales, and create an inclusive shopping experience.
- Company: Join Never Fully Dressed, a fashion brand celebrating individuality and community.
- Benefits: Enjoy generous discounts, performance bonuses, and career development opportunities.
- Other info: Flexible hours and a supportive team culture await you!
- Why this job: Be a key player in a growing brand that empowers self-expression and creativity.
- Qualifications: Retail management experience, strong leadership, and a passion for customer service.
The predicted salary is between 29700 - 36300 £ per year.
Reports to: Marketing & Retail Operations Manager
Hours: Full-time
Contract: Permanent
Location: Never Fully Dressed Store, Spitalfields
OUR STORY, YOUR IMPACT
At Never Fully Dressed, we’re more than just a fashion brand - we’re a community built on self-expression, inclusivity, and individuality. Born from humble beginnings in the vibrant markets of East London, we’ve grown into a global brand that celebrates diversity and empowers women to embrace their unique style. Our team is driven by creativity, passion, and a commitment to making a positive impact, designing versatile pieces that inspire confidence and joy in everyday life.
WHO WE ARE
We are honest and transparent and we value self-reflection. We have a growth mindset personally and professionally. We are driven, progressive, interesting, learning and open. We challenge the status quo and encourage innovative thinking. We support each other and help each other out. We know we are interconnected and part of a team. We are respectful and we come with good intent. We are grateful for each other, for our relationships, communities and opportunities and we focus on how we can build on this.
WHAT YOU’LL BE DOING
A retail store manager is part leader, part sales driver, part problem-solver, and part operations expert — keeping the store profitable, the team motivated, and customers happy. This is an exciting opportunity to lead the team in our brand-new London Store. As Store Manager at Never Fully Dressed you will be a core representative of the brand, working closely with the Retail & Marketing Ops Manager to build an inclusive and empowering community. In this role, you will play a vital part in bringing the brand to life, delivering NFD styling, exceptional customer service, driving sales, training a motivated sales team and managing daily store operations. You’ll create a feel-good, inclusive store experience for all customers whilst driving store performance to achieve sales targets and KPIs.
You’ll be responsible for:
- The Store Manager is positioned as the link between store staff and upper management - communicating company updates, goals and initiatives to keep the team engaged in overall business objectives.
- Manage the day-to-day running of the London store to ensure success of hitting sales targets and store goals.
- Manage store operations, including rotas, payroll, health and safety, and compliance.
- Maintain store standards in line with Never Fully Dressed expectations, ensuring we create memorable, inclusive store experiences for all customers.
- Collaborate with the merchandising team to manage inventory levels to prevent overstock and ensure the right product mix is available in store to hit targets.
- Develop the growth of a high-performing retail team, providing ongoing training and reporting on individual development.
- Managing recruitment, onboarding, training, and performance development.
- Provide consistent reporting on store performance and highlight opportunities for growth to the Head Office team.
- Act as a brand representative, driving regional brand awareness through clear and consistent storytelling.
- Supporting brand events, product launches, and community engagement initiatives.
WHAT WE’RE LOOKING FOR
- Retail Experience: an experienced retail manager, ideally within fashion, lifestyle, or premium retail.
- Commercially aware, with experience delivering sales growth and achieving KPIs.
- Systems: Knowledge of Shopify POS, Microsoft Excel, Microsoft Outlook, inventory management and cash handling.
- Problem-Solver: Ability to adapt and find solutions in response to challenges, align with local activity or seasonal changes to ensure targets can be met.
- Customer Service: Strong customer service and relationship building abilities. Confident sales and styling skills.
- A confident leader who inspires, coaches, and develops others.
- Passionate about creating an inclusive environment where customers and colleagues feel welcome and valued.
- Flexible availability including weekends, evenings and peak trading hours.
WHAT WE OFFER
- Generous staff discount and uniform allowance.
- Retail performance-related bonus scheme.
- Ongoing learning and career development; opportunities to progress within a growing fashion brand.
- A supportive, collaborative, and inclusive team culture.
Spitalfields Store Manager in London employer: Never Fully Dressed
At Never Fully Dressed, we pride ourselves on being more than just a fashion brand; we are a vibrant community that champions self-expression and inclusivity. As a Store Manager in our new Spitalfields location, you will thrive in a supportive and collaborative environment that fosters personal and professional growth, while enjoying generous staff discounts and performance-related bonuses. Join us to lead a passionate team dedicated to creating memorable experiences for our customers and making a positive impact in the fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Spitalfields Store Manager in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Never Fully Dressed, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Never Fully Dressed!
We think you need these skills to ace Spitalfields Store Manager in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Never Fully Dressed, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Never Fully Dressed and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Never Fully Dressed that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Never Fully Dressed
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
