Client Success Coach

WHO WE ARE: We are LIVE 360 and The Never Diet Again Method. We help successful women over 40 reduce cravings, regain control of their relationship with food and lose weight for the final time. Based in the UK/France and working globally, we’re on a mission to help 100,000 women reclaim control over food, feel confident in their bodies, and finally experience food freedom—for life. We believe a company can only grow to the level that its team grows. That’s why we invest in every team member to become the strongest, most capable version of themselves—personally and professionally.

We don’t believe in trading time for money or clock‑watching from 9 to 5. We’re results‑driven, not time‑driven. As long as you move our mission forward, support our clients, and hit your objectives—you have the freedom to design your schedule and enjoy your life. At LIVE 360, you’re not taking a job. You’re stepping into a mission—a movement—to help women rewrite the story they’ve believed about food, failure, and their bodies.

We are a meritocracy. We reward results. We recognise those who go above and beyond. And we give our team the tools and opportunities to grow into leaders and build a meaningful career. If your dream is to grow your own brand or business, this isn’t the place for you. But if you want to go all‑in on something bigger than yourself, to create real change in the world, and to be surrounded by people who are playing to win—you’re in the right place.

Working with us means setting a new standard in the health and weight loss industry. Everything you do moves us closer to that mission. And we believe that work should be fun, fulfilling, and the reason you jump out of bed in the morning. We don’t believe in work‑life balance. We believe in work‑life integration—where your career fuels your life, and your life energises your work. This is more than a job. It’s a chance to do meaningful work that changes lives—and become the best version of yourself.

OUR TEAM: We are a virtual team with members from France and the UK to Canada. Our founder and CEO, Max Lowery, is located in the French Pyrenees. Our team members are all driven by their shared desire for impact, excellence, and continuous growth.

OUR CULTURE: We’re a virtual team; culture isn’t about where we work—it’s about how we show up, treat each other, and hold ourselves to the highest standard, even when no one’s watching. Everything we do is built on clear communication, radical responsibility, and mutual respect. We believe in direct feedback, honest conversations, and genuine collaboration—with each other and with our clients. It’s not fluff—it’s the reason we’re growing so quickly and how we transform the lives of thousands of women.

A strong culture inside the business creates a strong culture outside the business—and that’s why our clients feel it from day one. We live and breathe our 3 Core Values:

• Owner‑Like Commitment: We take full ownership of our roles, decisions, and outcomes. We act as if this were our own business—proactive, accountable, and solution‑focused.
• Driven to Grow: We are obsessed with personal and business growth. We constantly learn, improve, and challenge ourselves to get better.

CLIENT SUCCESS COACH ROLE: As a Client Success Coach, your mission is to help our clients stay on track, shift their mindset, and lose weight for good using our proprietary Never Diet Again Method. You’ll play a key role in delivering lasting transformation by guiding clients through the Reset, Rewire, and Realign process—helping them break free from emotional eating, limiting beliefs, and all‑or‑nothing thinking.

This role involves 1:1 coaching, DM support, and potentially leading or contributing to group calls and giving feedback inside our private community. Your success is measured by your ability to help clients:

• Shift their mindset and emotional patterns
• Implement the method effectively
• Lose weight in a sustainable way
• Keep it off for life
• Ultimately become the most confident, empowered version of themselves

Your goal is simple: Help clients move forward, stay consistent, and never need to diet again. Expected income: £2000‑£4000 per month when fully booked with 20+ clients.

RESPONSIBILITIES: Have [15‑25] hours per week available for the following tasks:

• Conduct client “Kick Start” calls within 48 hours of enrollment to ensure that all new clients are oriented with their resources, supported in their goals, and warmly welcomed into our community.
• Lead powerful Zoom sessions to help clients break through mindset blocks, emotional eating, and limiting beliefs.
• Set goals with the client and keep them accountable to stay on track.
• Help clients stay clear so that nothing mindset‑based is in their way and they can move forward quickly.
• Study relevant materials inside the Online Portal to understand our coaching program so you know what our clients are working through and can direct them to the appropriate training or resources when needed.
• Study LIVE 360® Brand Identity document and related Company Culture documents to be 100% clear on the company vision, core values, ideal clients, important processes, and overall business model.
• Update client records inside CRM based on check‑in calls and other interactions.
• Provide CEO and team with a consistent “pulse” on our clients’ status and their progress in Slack.
• Maintain open communication with other coaches to be aware of what each client is working on and having success or challenges with.
• Engage in Private Community group (respond to comments, encourage others, post helpful and accountability‑based posts) to help clients through sticking points related to workshop material and/or mindset, self‑belief, and staying the course.
• Conduct review calls with clients to resell them into MASTERY after the 90‑day program.
• Attend Weekly 1‑on‑1 meetings.

RESULTS: Specifically, your goal is to help our clients move forward to stop cravings, regain control over food and lose weight for the final time. Ensure the majority of our clients renew their commitment to the program, keeping churn low.