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- Tasks: Lead training programmes for retail teams, enhancing luxury sales and customer experiences.
- Company: Neve Jewels Ltd is a top name in jewellery, known for craftsmanship and customer satisfaction.
- Benefits: Enjoy 25 days holiday, private healthcare, and a birthday day off!
- Why this job: Shape the future of luxury retail while working in a dynamic, supportive environment.
- Qualifications: Experience in training within luxury retail and strong communication skills are essential.
- Other info: Flexibility to travel across the UK and Ireland is required.
The predicted salary is between 36000 - 60000 £ per year.
Training Manager (Retail) – Neve Jewels Ltd.
Location: London HQ, Hatton Garden, with flexibility to travel across the UK and Ireland
Contract: Full-time, 40 hours per week, Monday to Friday (flexible working hours)
Salary: Competitive
About Us
The Neve Jewels Group, home to the Diamonds Factory brand, is a leading name in the jewellery industry. Renowned for exquisite craftsmanship and exceptional customer experiences, we are dedicated to delivering unparalleled beauty, artistry, and joy to our loyal customers.
The Role
We are seeking an experienced Training Manager (Retail) to design, deliver, and evolve training programmes for our retail teams across the UK and Ireland. This is a hands-on role where you will shape the learning journey of our people – from Regional Sales Managers to Store Consultants – ensuring they excel in luxury sales, create memorable customer experiences, and uphold our reputation for excellence.
You will work closely with senior leadership, influencing and embedding a culture of continuous learning and development across our stores.
Key Responsibilities
- Assess training needs and develop actionable plans.
- Design bespoke training programmes tailored to luxury retail.
- Deliver workshops, group sessions, and one-to-one coaching.
- Collaborate with senior managers to support staff development.
- Monitor and evaluate training effectiveness, refining content as needed.
- Maintain records of training activities and report on progress.
Skills and Experience
- Proven experience as a Training Manager or similar role, ideally within luxury retail.
- Strong knowledge of retail operations and customer service.
- Excellent presentation and facilitation skills.
- Strong organisational and project management abilities.
- Ability to assess training needs and develop effective programmes.
- Exceptional communication and interpersonal skills.
- Passion for luxury products, particularly jewellery.
- Flexibility to travel across the UK and occasionally internationally.
- Ability to thrive in a fast-paced, dynamic environment.
Benefits
- 25 days holiday + 8 bank holidays
- Additional day off on your birthday
- Private healthcare
- 24/7 Employee Assistance Programme
- Company discount
Equality, Diversity & Inclusion
Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or conditions that cannot be shown to be relevant.
Training Manager employer: Neve Jewels Group
Contact Detail:
Neve Jewels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Manager
✨Tip Number 1
Familiarise yourself with the luxury retail sector, especially jewellery. Understanding the nuances of customer service in this industry will help you connect with the hiring team and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the luxury retail space. Attend industry events or join relevant online forums to meet people who can provide insights into the company culture at Neve Jewels and potentially refer you.
✨Tip Number 3
Prepare to discuss specific training programmes you've developed in the past. Be ready to share examples of how these initiatives improved sales or customer satisfaction, as this will showcase your expertise and impact.
✨Tip Number 4
Research Neve Jewels' values and recent initiatives. Tailoring your conversation to align with their commitment to excellence and continuous learning will show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Training Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Training Manager position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV showcases relevant experience in training and luxury retail. Use clear headings, bullet points, and quantify achievements where possible to make your CV stand out.
Write a Tailored Cover Letter: In your cover letter, express your passion for luxury products and your understanding of the jewellery industry. Mention specific examples of how you've successfully developed training programmes in the past.
Highlight Soft Skills: Emphasise your communication, organisational, and interpersonal skills in both your CV and cover letter. These are crucial for a Training Manager role, especially in a customer-focused environment like Neve Jewels.
How to prepare for a job interview at Neve Jewels Group
✨Showcase Your Training Expertise
Be prepared to discuss your previous experience in training roles, especially within luxury retail. Highlight specific programmes you've designed and delivered, and how they positively impacted sales and customer experiences.
✨Demonstrate Your Passion for Luxury Products
Express your enthusiasm for jewellery and luxury items during the interview. Share personal stories or experiences that illustrate your passion, as this will resonate well with the company's values and culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to adapt training methods. Prepare examples of how you've handled challenges in previous roles, particularly in fast-paced environments.
✨Emphasise Collaboration Skills
Since the role involves working closely with senior leadership and various teams, be ready to discuss how you foster collaboration and support staff development. Provide examples of successful partnerships you've built in past positions.
