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- Tasks: Lead training programmes for retail teams, enhancing luxury sales and customer experiences.
- Company: Neve Jewels Ltd is a top name in the jewellery industry, known for exquisite craftsmanship.
- Benefits: Enjoy 25 days holiday, private healthcare, and a birthday day off!
- Why this job: Shape the future of luxury retail while working in a dynamic, supportive environment.
- Qualifications: Experience in training within luxury retail and strong communication skills are essential.
- Other info: Flexibility to travel across the UK and Ireland is required.
The predicted salary is between 36000 - 60000 £ per year.
Training Manager (Retail) – Neve Jewels Ltd.
Location: London HQ, Hatton Garden, with flexibility to travel across the UK and Ireland
Contract: Full-time, 40 hours per week, Monday to Friday (flexible working hours)
Salary: Competitive
About Us
The Neve Jewels Group, home to the Diamonds Factory brand, is a leading name in the jewellery industry. Renowned for exquisite craftsmanship and exceptional customer experiences, we are dedicated to delivering unparalleled beauty, artistry, and joy to our loyal customers.
The Role
We are seeking an experienced Training Manager (Retail) to design, deliver, and evolve training programmes for our retail teams across the UK and Ireland. This is a hands-on role where you will shape the learning journey of our people – from Regional Sales Managers to Store Consultants – ensuring they excel in luxury sales, create memorable customer experiences, and uphold our reputation for excellence.
You will work closely with senior leadership, influencing and embedding a culture of continuous learning and development across our stores.
Key Responsibilities
- Assess training needs and develop actionable plans.
- Design bespoke training programmes tailored to luxury retail.
- Deliver workshops, group sessions, and one-to-one coaching.
- Collaborate with senior managers to support staff development.
- Monitor and evaluate training effectiveness, refining content as needed.
- Maintain records of training activities and report on progress.
Skills and Experience
- Proven experience as a Training Manager or similar role, ideally within luxury retail.
- Strong knowledge of retail operations and customer service.
- Excellent presentation and facilitation skills.
- Strong organisational and project management abilities.
- Ability to assess training needs and develop effective programmes.
- Exceptional communication and interpersonal skills.
- Passion for luxury products, particularly jewellery.
- Flexibility to travel across the UK and occasionally internationally.
- Ability to thrive in a fast-paced, dynamic environment.
Benefits
- 25 days holiday + 8 bank holidays
- Additional day off on your birthday
- Private healthcare
- 24/7 Employee Assistance Programme
- Company discount
Equality, Diversity & Inclusion
Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or conditions that cannot be shown to be relevant.
Training Manager employer: Neve Jewels Group
Contact Detail:
Neve Jewels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Manager
✨Tip Number 1
Familiarise yourself with the luxury retail sector, especially jewellery. Understanding the nuances of customer service in this industry will help you connect with the hiring team and demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the luxury retail space. Attend industry events or join relevant online forums to meet people who can provide insights into the company culture at Neve Jewels and potentially refer you.
✨Tip Number 3
Prepare to discuss specific training programmes you've developed in the past. Be ready to share examples of how these initiatives improved sales or customer satisfaction, as this will showcase your expertise and impact.
✨Tip Number 4
Research Neve Jewels' values and recent initiatives. Tailoring your conversation to align with their commitment to excellence and continuous learning will show that you're genuinely interested in contributing to their mission.
We think you need these skills to ace Training Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Training Manager position at Neve Jewels Ltd. Tailor your application to highlight relevant experience in luxury retail training.
Craft a Compelling CV: Your CV should clearly showcase your experience as a Training Manager or in similar roles. Emphasise your skills in designing training programmes, delivering workshops, and your knowledge of retail operations.
Write a Tailored Cover Letter: In your cover letter, express your passion for luxury products and your commitment to enhancing customer experiences. Mention specific examples of how you've successfully developed training programmes in the past.
Highlight Relevant Skills: Make sure to highlight key skills such as excellent presentation abilities, strong organisational skills, and your capacity to assess training needs. These are crucial for the role and should be evident in both your CV and cover letter.
How to prepare for a job interview at Neve Jewels Group
✨Showcase Your Training Expertise
Be prepared to discuss your previous experience as a Training Manager, particularly in luxury retail. Highlight specific training programmes you have designed and delivered, and how they positively impacted sales and customer experiences.
✨Understand the Brand
Research Neve Jewels and its values thoroughly. Familiarise yourself with their products and customer service philosophy. This will help you align your training strategies with the company's mission and demonstrate your genuine interest in the role.
✨Demonstrate Strong Communication Skills
As a Training Manager, effective communication is key. During the interview, practice clear and confident communication. Be ready to present ideas or even conduct a mini-training session to showcase your presentation skills.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Prepare examples of how you've handled challenging training situations or adapted programmes based on feedback, showcasing your ability to thrive in a dynamic environment.
