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For Companies At a Glance
- Tasks: Lead training programmes for retail teams, enhancing luxury sales and customer experiences.
- Company: Join Neve Jewels, a top name in the jewellery industry known for exquisite craftsmanship.
- Benefits: Enjoy 25 days holiday, private healthcare, and a day off on your birthday!
- Why this job: Shape the future of luxury retail while fostering a culture of continuous learning.
- Qualifications: Experience in training within luxury retail and strong communication skills are essential.
- Other info: Flexibility to travel across the UK and Ireland is required.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Training Manager (Retail) – Neve Jewels Ltd.
Location: London HQ, Hatton Garden, with flexibility to travel across the UK and Ireland
Contract: Full-time, 40 hours per week, Monday to Friday (flexible working hours)
Salary: Competitive
About Us
The Neve Jewels Group, home to the Diamonds Factory brand, is a leading name in the jewellery industry. Renowned for exquisite craftsmanship and exceptional customer experiences, we are dedicated to delivering unparalleled beauty, artistry, and joy to our loyal customers.
The Role
We are seeking an experienced Training Manager (Retail) to design, deliver, and evolve training programmes for our retail teams across the UK and Ireland. This is a hands-on role where you will shape the learning journey of our people – from Regional Sales Managers to Store Consultants – ensuring they excel in luxury sales, create memorable customer experiences, and uphold our reputation for excellence.
You will work closely with senior leadership, influencing and embedding a culture of continuous learning and development across our stores.
Key Responsibilities
- Assess training needs and develop actionable plans.
- Design bespoke training programmes tailored to luxury retail.
- Deliver workshops, group sessions, and one-to-one coaching.
- Collaborate with senior managers to support staff development.
- Monitor and evaluate training effectiveness, refining content as needed.
- Maintain records of training activities and report on progress.
Skills and Experience
- Proven experience as a Training Manager or similar role, ideally within luxury retail.
- Strong knowledge of retail operations and customer service.
- Excellent presentation and facilitation skills.
- Strong organisational and project management abilities.
- Ability to assess training needs and develop effective programmes.
- Exceptional communication and interpersonal skills.
- Passion for luxury products, particularly jewellery.
- Flexibility to travel across the UK and occasionally internationally.
- Ability to thrive in a fast-paced, dynamic environment.
Benefits
- 25 days holiday + 8 bank holidays
- Additional day off on your birthday
- Private healthcare
- 24/7 Employee Assistance Programme
- Company discount
Equality, Diversity & Inclusion
Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or conditions that cannot be shown to be relevant.
Training Manager employer: Neve Jewels Group
Contact Detail:
Neve Jewels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training Manager
✨Tip Number 1
Familiarise yourself with the luxury retail sector, especially jewellery. Understanding the nuances of this industry will help you speak confidently about how your experience aligns with Neve Jewels' values and customer expectations.
✨Tip Number 2
Network with professionals in the luxury retail space. Attend industry events or connect with current employees on platforms like LinkedIn to gain insights into the company culture and training practices at Neve Jewels.
✨Tip Number 3
Prepare to discuss specific training programmes you've designed or delivered in the past. Be ready to share measurable outcomes from these initiatives, as this will demonstrate your ability to enhance performance in a retail environment.
✨Tip Number 4
Showcase your passion for luxury products during interviews. Share personal experiences or stories that highlight your enthusiasm for jewellery and how it translates into creating exceptional customer experiences.
We think you need these skills to ace Training Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Training Manager position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV showcases relevant experience in training and luxury retail. Use specific examples of past roles where you designed and delivered training programmes, and emphasise your achievements in enhancing team performance.
Write a Tailored Cover Letter: In your cover letter, express your passion for luxury products and your understanding of the jewellery industry. Mention how your skills in communication and project management will contribute to Neve Jewels' commitment to excellence.
Highlight Continuous Learning: Demonstrate your commitment to continuous learning and development in your application. Discuss any relevant certifications or training you've undertaken that would benefit the role and align with the company's culture of growth.
How to prepare for a job interview at Neve Jewels Group
✨Showcase Your Training Expertise
Be prepared to discuss your previous experience as a Training Manager, particularly in luxury retail. Highlight specific training programmes you've designed and delivered, and how they positively impacted sales and customer experiences.
✨Demonstrate Your Understanding of Luxury Retail
Familiarise yourself with the luxury retail landscape, especially in jewellery. Be ready to talk about current trends, customer expectations, and how you can tailor training to meet these needs effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to adapt training methods. Prepare examples of how you've handled challenges in training delivery or assessed training needs in the past.
✨Emphasise Communication Skills
Since the role involves collaboration with senior leadership and delivering workshops, showcase your exceptional communication and interpersonal skills. Share examples of how you've successfully engaged teams and influenced a culture of learning.
