At a Glance
- Tasks: Lead a dynamic team in jewellery repairs and assessments, ensuring top-notch quality and efficiency.
- Company: Join The Neve Jewels Group, a digital-first leader in the diamond jewellery industry.
- Benefits: Competitive salary up to £32,000, skill development, and a creative work environment.
- Other info: Be part of a passionate team dedicated to delivering exceptional, conflict-free jewellery.
- Why this job: Shape the future of jewellery with your leadership and expertise in a unique workshop setting.
- Qualifications: Minimum three years in jewellery supervision; strong leadership and communication skills required.
The predicted salary is between 32000 - 32000 € per year.
The Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. With exceptional growth over the last few years, we are on a mission to reshape and disrupt the diamond jewellery industry by being Europe’s only digital-first jewellery group. We are one of the few jewellers in the country with our own handmade workshop in the Jewellery Quarter, Birmingham. This allows us to provide clients with a unique range of jewellery, bespoke designs, loose diamonds, rings, earrings, bracelets, and pendants. All our diamonds are certified and conflict-free. Our Jewellers are experts with exceptional attention to detail and a passion for delivering the highest quality jewellery. Working with The Neve Jewels Group provides the opportunity to enhance and develop your existing skills and knowledge.
The Role
We are seeking an experienced Repairs and Assessment Supervisor to join our busy Birmingham Repairs and Assessment Department. Salary is up to £32,000 per year, depending on experience. The ideal candidate will have a minimum of three years’ experience in jewellery supervisory roles. You will lead the Repairs and Assessment Department, ensuring all repair, remake, and assessment activities are carried out to a high standard and in line with business priorities. This role involves setting expectations, allocating workloads, managing resources, monitoring performance, providing technical guidance, and ensuring quality control and accurate reporting. Strong leadership, collaboration, and communication are key to ensuring the department operates efficiently and delivers consistent outcomes for customers.
Responsibilities
- Supervise the workshop team, allocating and prioritising tasks based on business demands and skill sets.
- Recruit, interview, onboard, and train new team members.
- Monitor productivity, capacity, and performance to meet deadlines and lead times.
- Act as the primary escalation point for operational, technical, and customer-related issues.
- Assess jewellery items to determine the root cause of faults.
- Decide appropriate repair or remake solutions and communicate outcomes to customers and showrooms.
- Liaise with CAD designers and manufacturing teams to resolve design and production challenges.
- Source diamonds and gemstones in line with budget, quality, and specifications.
- Implement systems, tools, and equipment to improve efficiency and reduce breakages.
- Develop and maintain Excel-based reporting and tracking systems.
- Manage customer expectations with proactive communication.
- Maintain accurate data entry, reporting, and documentation.
- Conduct stock takes and monitor materials, inventory, and ongoing orders.
Repairs and Assessment Supervisor employer: Neve Jewels Group
The Neve Jewels Group is an exceptional employer, offering a dynamic work environment in the heart of Birmingham's Jewellery Quarter. With a commitment to employee growth and development, we provide opportunities for skill enhancement and career progression within our innovative, digital-first jewellery group. Our collaborative culture, combined with the chance to work with expert jewellers and high-quality materials, makes us a rewarding place for those passionate about the jewellery industry.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs and Assessment Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the jewellery industry and let them know you're on the hunt for a Repairs and Assessment Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, bring along examples of your work. A portfolio showcasing your previous projects can really set you apart from the competition.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like The Neve Jewels Group, and express your interest in working with them. A well-crafted email can go a long way in making a memorable impression.
✨Tip Number 4
Keep your online presence sharp! Make sure your LinkedIn profile is up-to-date and reflects your experience in jewellery supervision. Engage with relevant content and connect with industry professionals to increase your visibility and chances of landing that dream job.
We think you need these skills to ace Repairs and Assessment Supervisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Repairs and Assessment Supervisor role. Highlight your relevant experience in jewellery supervisory roles and any specific achievements that showcase your leadership skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining The Neve Jewels Group and how your skills align with our mission. Be sure to mention your experience in managing teams and ensuring quality control, as these are key for us.
Showcase Your Technical Knowledge:Since this role involves assessing jewellery and determining repair solutions, make sure to highlight your technical expertise. Share examples of how you've tackled operational or customer-related issues in the past. We love seeing candidates who can think on their feet!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our digital-first approach!
How to prepare for a job interview at Neve Jewels Group
✨Know Your Stuff
Make sure you brush up on your jewellery knowledge, especially around repairs and assessments. Familiarise yourself with common issues, solutions, and the latest trends in the industry. This will show that you're not just passionate but also well-informed.
✨Showcase Your Leadership Skills
As a Repairs and Assessment Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams, resolved conflicts, or improved processes in previous roles. This will help the interviewers see you as a capable leader.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining complex technical issues in simple terms, as you may need to communicate with both your team and customers. Clear communication can set you apart from other candidates.
✨Prepare Questions
Have a few thoughtful questions ready for the interviewers about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
