People and Culture Assistant

Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made‑to‑order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet. Established in 2018, Austen & Blake is changing the way people buy jewellery. We create custom-made diamond jewellery to mark life’s milestones. Our designs are made-to-order in our workshop and can be personalised to create something truly individual to the wearer. With almost 40 retail stores worldwide and an ever-expanding digital presence driven by high demand, we offer crafted, custom jewellery to people throughout the UK and around the globe.

Here at Diamonds Factory, we’re all about making those all important milestones matter. With over 15 years experience in the jewellery industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth – and that mission still stands firm now. From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget. Happy customers are at the heart of everything we do, which is why we offer around the clock real‑human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.

Known best for being one of the globe’s leading jewellers, our business is constantly growing and expanding and we’re always on the lookout for creative, highly skilled and motivated individuals to become a part of the team.

Values

• Celebrate the Moment – We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.
• Customer Centric Approach – Every decision starts with our customer, delivering personalised service at every step.
• Earn Trust and Respect – We build trust through honesty, care, and respect in all relationships.
• Experience Led Innovation – We blend tradition and innovation to enhance every jewellery experience.
• Empathy for People and Planet – We act with compassion, sourcing ethically and operating sustainably.

The Role

As a People & Culture Assistant, you’ll help keep our People & Culture function running smoothly by handling important administrative tasks such as maintaining employee records, supporting recruitment, assisting with employee relations, and improving our employee experience.

How You’ll Contribute

• Maintain and update employee records in a timely manner, ensuring confidentiality at all times.
• Prepare and process documents such as letters, contracts, and policy updates.
• Champion our people ops systems, ensuring accuracy and data integrity.
• Manage the people & culture inbox, swiftly handling employee queries.
• Prepare payroll for processing, ensuring timely and accurate data submissions.
• Support the coordination and tracking of training and development programmes for employees.
• Support our feedback, performance, and appraisal processes.
• Assist in the creation of surveys and organising employee engagement initiatives.
• Assist with low-level employee relations – supporting, coaching and advising line managers and employees on policy and process.
• Prepare data reports, presentations, and internal comms, as and when required.
• Support our recruitment process (job ads, interview scheduling, onboarding).
• Partner with key stakeholders and assist the People & Culture Manager as needed.
• Work on wider global HR projects, on an ad‑hoc basis.

Qualifications

• Some experience in an administrative HR role.
• Strong knowledge of HR policies, labour laws, and best practices.
• Incredibly organised and detail‑oriented with brilliant time management.
• Excellent grammar, communication, and interpersonal skills.
• Tech savvy and proficient in HR systems, benefits dashboards, and reward platforms.
• Very high level of confidentiality, diplomacy, and professionalism.
• Agile, ready to pivot with changing priorities, and comfortable multitasking.
• Comfortable working independently or as part of a team in a fast‑paced environment.

Join a fast‑growing business where your contributions matter and your ideas are valued. Work in a supportive, transparent environment that encourages innovation and excellence. Enjoy flexibility with 3 days a week in our vibrant Hatton Garden office and 2 days working from home. Flexi hours – start your day between 8am and 10am, then finish between 4pm and 6pm. Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits. Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work‑life balance. 25 days annual leave + bank holidays. Enhanced maternity and paternity benefits.

Equal Opportunity & Diversity

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.

Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Human Resources