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For Companies At a Glance
- Tasks: Manage IT assets and provide first-line support to keep our systems running smoothly.
- Company: Join Neve Jewels, a leader in innovative and sustainable jewellery design.
- Benefits: Enjoy hybrid working, private healthcare, and 25 days annual leave.
- Why this job: Be part of a dynamic team and make a real impact on IT operations.
- Qualifications: 2+ years in IT support with strong organisational and communication skills.
- Other info: Great career growth opportunities in a fast-paced environment.
The predicted salary is between 30000 - 42000 £ per year.
About Neve Jewels
Since 2002, Neve Jewels has been crafting timeless, high-quality jewellery across three unique sub-brands: Diamonds Factory, Sacet, and Austen & Blake. We combine exceptional craftsmanship with contemporary design and are passionate about innovation, sustainability, and redefining everyday luxury.
About the Role
We’re looking for a proactive IT Operations Coordinator to ensure our UK&I IT systems run smoothly. This role gives you ownership over IT assets, vendor coordination, and day-to-day IT support—helping our business operate efficiently while supporting our teams across stores and office.
Key Responsibilities
- Coordinate the full lifecycle of IT assets (laptops, phones, store tech, networking equipment), including procurement, allocation, tracking, and disposals.
- Maintain an accurate asset inventory and ensure compliance with policies.
- Provide first-line IT support for hardware, software, and connectivity issues.
- Coordinate systems and telecoms support, including VoIP, PBX, cloud tools, and network infrastructure.
- Liaise with external vendors for hardware, software, and IT services, ensuring SLAs are met.
- Support onboarding, IT projects, and upgrades, collaborating with internal teams.
About You
- 2+ years’ experience in IT support, asset management, or operations.
- Strong organisational skills and ability to manage multiple priorities.
- Comfortable with Mac & Windows troubleshooting, basic networking, cloud systems (Google Workspace, Asana).
- Familiar with ITSM processes and ticketing tools.
- Confident communicator with a proactive, collaborative approach.
- Willingness to travel to UK&I stores and offices as required.
Why Join Us
- Career growth in a fast-growing, innovative business.
- Hybrid working and flexible hours.
- Vitality private healthcare, Perkbox discounts, and recognition programmes.
- 25 days annual leave +
Information Technology Support Administrator in London employer: Neve Jewels Group
Contact Detail:
Neve Jewels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Administrator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews or share them online. This is your chance to demonstrate how you can make IT operations run smoothly at Neve Jewels.
✨Tip Number 3
Prepare for the interview by researching Neve Jewels and understanding their IT needs. Think about how your experience aligns with their goals and be ready to discuss how you can contribute to their innovative approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Neve Jewels team.
We think you need these skills to ace Information Technology Support Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with asset management and troubleshooting, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how your proactive approach can benefit our team. Share specific examples of how you've successfully managed IT assets or resolved issues in the past.
Showcase Your Technical Skills: Don’t forget to mention your familiarity with Mac & Windows systems, cloud tools, and ITSM processes. We want to see that you’re comfortable with the tech we use, so be specific about your experience!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Neve Jewels Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Mac and Windows troubleshooting, as well as basic networking concepts. Be ready to discuss your experience with cloud systems like Google Workspace and Asana, as these are crucial for the role.
✨Show Off Your Organisational Skills
Prepare examples that demonstrate your ability to manage multiple priorities effectively. Think about times when you coordinated IT assets or handled vendor relationships, and be ready to share how you kept everything running smoothly.
✨Communicate Like a Pro
Since this role involves liaising with various teams and vendors, practice articulating your thoughts clearly. Use specific examples from your past experiences to showcase your confident communication style and collaborative approach.
✨Get Familiar with ITSM Processes
Brush up on IT Service Management (ITSM) processes and ticketing tools. Being able to discuss how you've used these in previous roles will show that you're not just technically savvy but also understand the importance of structured support.
