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For Companies At a Glance
- Tasks: Support IT operations, manage assets, and resolve tech issues for a dynamic jewellery company.
- Company: Neve Jewels Group, a digital-first luxury jewellery brand with a focus on ethical craftsmanship.
- Benefits: Flexible working hours, private healthcare, extra leave for birthdays, and exclusive discounts.
- Other info: Work in a vibrant office with opportunities for career growth and innovation.
- Why this job: Join a fast-growing team where your ideas matter and you can make a real impact.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and a passion for technology.
The predicted salary is between 30000 - 40000 £ per year.
Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order design, ethical craftsmanship, and global e-commerce across its brands: Diamonds Factory, Austen & Blake, and Sacet.
Neve Values
- Celebrate the Moment - We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.
- Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every step.
- Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.
- Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.
- Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.
About the role
This role ensures smooth day-to-day IT operations across UK & IE by maintaining physical and remote asset inventories, resolving daily IT issues remotely or in the office, and ensuring vendor accountability. You will be responsible for the lifecycle management of all IT assets, overseeing systems and telecoms, and coordinating external vendors for IT-related services.
Key responsibilities
- IT asset management
- Maintain an up-to-date inventory of all IT assets (in office and remote locations) (workstations, networking equipment, phones, store tech assets, etc.).
- Track asset allocation, returns, repairs, and disposition.
- Ensure compliance with internal asset policies and audit requirements.
- Support procurement and tagging of new IT assets and inventory control.
- Systems and telecoms support
- Partner with wider IT team to implement new technologies and improve existing systems.
- Collaborate on IT projects and initiatives (upgrades, testing, deployment).
- Coordinate with systems and telecoms providers to resolve service disruptions or plan upgrades.
- Monitor and support daily internet connectivity and bandwidth availability.
- Handle first-line troubleshooting of systems and telecoms issues (Google Workspace, macOS, Windows OS, Laptops, desktops, MAC systems, MS Office suite, in-house cloud hosted applications, SLACK, Wi-Fi and LAN, Broadband, 3CX, Printer/Scanner, ASANA, Adobe creative suite).
- Maintain telephony extensions, user mappings, and voice mailbox setups.
- Create and maintain laptop and desktop builds.
- Liaise with vendors for hardware, software, and services procurement.
- Manage annual maintenance contracts and service tickets with external providers, track service levels and escalate delays or unresolved issues.
- Financial Liaison: Assist in evaluating vendor proposals and coordinate with the Finance team for invoice clearance.
- Everyday IT support
- User Support: Provide end-user support across UK & IE for hardware and software.
- Lifecycle Events: Lead IT onboarding/offboarding (setup, orientation, and asset collection). Provide formal sign-off to HR and Finance during employee exits.
- Meeting Room Excellence: Perform proactive "floor walks" to ensure AV hardware (displays, mics, VC equipment) is in peak condition.
- White-Glove Event Support: Provide technical support for high-stakes meetings and Town Halls.
- Incident Response: Act as the local point of contact during major IT incidents.
About you
- Education: Bachelor’s degree or apprenticeship in IT, Computer Science, or a related field.
- Experience: 2+ years in IT Support, Asset Management, or Network Operations.
- Technical Skills: Proficient in troubleshooting the "Full Stack": Google Workspace, macOS/Windows, Slack, 3CX, Asana, and Adobe Suite.
- Process Driven: Familiarity with ITSM processes is a must; experience with ticketing tools (e.g., Jira, ServiceNow, Zendesk) is a plus.
- Soft Skills: Excellent communication with an enthusiastic "desk-side manner" and the ability to manage competing priorities.
- Flexibility: Willingness to travel to UK & IE stores and offices as needed.
What we offer
- Join a fast-growing business where your contributions matter and your ideas are valued.
- Work in a supportive, transparent environment that encourages innovation and excellence.
- Enjoy flexibility with 3 days a week in our vibrant Hatton Garden office and 2 days working from home.
- Flexi hours - start your day between 8am and 10am, then finish between 4pm and 6pm.
- Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefits.
- Enjoy your birthday, with an extra day of leave to celebrate.
- Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your work-life balance.
- 25 days annual leave + bank holidays.
- Enhanced maternity and paternity leave entitlements.
Our Commitment to Diversity & Inclusion
At Neve Jewels Group we are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or is disadvantaged by conditions or requirements which cannot be shown.
Information Technology Support Technician employer: Neve Jewels Group
Contact Detail:
Neve Jewels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Neve Jewels Group and understanding their values. Show how your skills align with their customer-centric approach and commitment to ethical craftsmanship.
✨Tip Number 3
Practice your troubleshooting skills! Be ready to demonstrate your technical expertise during interviews, especially with tools like Google Workspace and macOS/Windows. Confidence is key!
✨Tip Number 4
Apply through our website for a smoother process! It shows you're genuinely interested and gives us a chance to see your application in the best light. Let's get you that IT Support Technician role!
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Information Technology Support Technician role. Highlight relevant experience and skills that match the job description, like your proficiency in troubleshooting and asset management.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT support and how you align with Neve Jewels Group's values, especially around customer-centric approaches and innovation.
Showcase Your Soft Skills: Don’t forget to highlight your soft skills! Communication and a friendly 'desk-side manner' are key in this role, so share examples of how you've successfully supported users in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Neve Jewels Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with the tools mentioned in the job description like Google Workspace, macOS, and Windows. Be ready to discuss your troubleshooting experiences and how you've handled IT issues in the past.
✨Showcase Your Customer-Centric Approach
Since Neve Jewels Group values a customer-centric approach, think of examples where you've gone above and beyond for users. Highlight your ability to provide personalised support and how you’ve built trust with colleagues or clients.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific IT incidents or challenges. Prepare scenarios where you successfully resolved issues, managed competing priorities, or collaborated with vendors. This will show your problem-solving skills and process-driven mindset.
✨Demonstrate Your Flexibility and Team Spirit
Be ready to discuss your willingness to travel and work collaboratively with the wider IT team. Share examples of how you've contributed to team projects or supported colleagues during high-stakes situations, as this aligns with their emphasis on teamwork and innovation.