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For Companies At a Glance
- Tasks: Manage IT assets and provide first-line support to ensure smooth operations.
- Company: Neve Jewels, a leader in innovative and sustainable jewellery design.
- Benefits: Hybrid working, private healthcare, discounts, and generous leave.
- Why this job: Join a fast-growing company where your ideas truly matter.
- Qualifications: 2+ years in IT support with strong organisational and communication skills.
- Other info: Enjoy career growth opportunities in a collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
About Neve Jewels
Since 2002, Neve Jewels has been crafting timeless, high-quality jewellery across three unique sub-brands: Diamonds Factory, Sacet, and Austen & Blake. We combine exceptional craftsmanship with contemporary design and are passionate about innovation, sustainability, and redefining everyday luxury.
About the Role
We’re looking for a proactive IT Operations Coordinator to ensure our UK&I IT systems run smoothly. This role gives you ownership over IT assets, vendor coordination, and day-to-day IT support—helping our business operate efficiently while supporting our teams across stores and office.
Key Responsibilities
- Coordinate the full lifecycle of IT assets (laptops, phones, store tech, networking equipment), including procurement, allocation, tracking, and disposals.
- Maintain an accurate asset inventory and ensure compliance with policies.
- Provide first-line IT support for hardware, software, and connectivity issues.
- Coordinate systems and telecoms support, including VoIP, PBX, cloud tools, and network infrastructure.
- Liaise with external vendors for hardware, software, and IT services, ensuring SLAs are met.
- Support onboarding, IT projects, and upgrades, collaborating with internal teams.
About You
- 2+ years’ experience in IT support, asset management, or operations.
- Strong organisational skills and ability to manage multiple priorities.
- Comfortable with Mac & Windows troubleshooting, basic networking, cloud systems (Google Workspace, Asana).
- Familiar with ITSM processes and ticketing tools.
- Confident communicator with a proactive, collaborative approach.
- Willingness to travel to UK&I stores and offices as required.
Why Join Us
- Career growth in a fast-growing, innovative business.
- Hybrid working and flexible hours.
- Vitality private healthcare, Perkbox discounts, and recognition programmes.
- 25 days annual leave + bank holidays, enhanced maternity/paternity benefits.
- Collaborative culture where your contributions and ideas matter.
Information Technology Support Administrator employer: Neve Jewels Group
Contact Detail:
Neve Jewels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching Neve Jewels and understanding their IT needs. Tailor your responses to show how your skills can help them maintain smooth operations and support their teams effectively.
✨Tip Number 3
Show off your problem-solving skills during interviews! Be ready to discuss past experiences where you tackled IT issues head-on, especially in asset management or support roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the Neve Jewels team.
We think you need these skills to ace Information Technology Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience, especially with asset management and troubleshooting, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about IT support and how your proactive approach can benefit our team. Share specific examples of how you've successfully managed IT assets or resolved issues in the past.
Showcase Your Communication Skills: Since this role involves liaising with vendors and supporting teams, make sure to demonstrate your confident communication style in your application. We want to see how you can effectively collaborate and convey technical information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Neve Jewels Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of both Mac and Windows troubleshooting, as well as basic networking concepts. Be ready to discuss your experience with cloud systems like Google Workspace and Asana, as these are crucial for the role.
✨Show Off Your Organisational Skills
Prepare examples that showcase your ability to manage multiple priorities and coordinate IT assets effectively. Think about times when you’ve successfully tracked inventory or liaised with vendors to meet SLAs.
✨Communicate Confidently
Practice articulating your thoughts clearly and confidently. Since this role involves a lot of collaboration, being able to communicate effectively with both technical and non-technical team members is key.
✨Be Ready to Discuss ITSM Processes
Familiarise yourself with IT Service Management (ITSM) processes and ticketing tools. Be prepared to explain how you've used these in past roles to improve efficiency and support teams.
