At a Glance
- Tasks: Design and drive technology architecture for a luxury omnichannel retail ecosystem.
- Company: Join Neve Jewels System, a leader in luxury retail innovation.
- Benefits: Enjoy competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative culture focused on diversity and inclusion.
- Why this job: Make a significant impact on global luxury commerce with cutting-edge technology.
- Qualifications: 12+ years in eCommerce architecture and expertise in headless/composable commerce.
The predicted salary is between 90000 - 120000 € per year.
Neve Jewels System is seeking a highly experienced Front Office Architect to design and drive the technology architecture for our multi‑brand, multi‑country, omnichannel retail ecosystem. This is a senior, cross‑functional leadership role with significant strategic impact. The ideal candidate brings deep expertise in modern eCommerce architectures (headless/composable commerce), strong business understanding of luxury retail operations, and proven ability to unify customer journeys across web, mobile, and physical stores at scale.
KEY RESPONSIBILITIES
- Omnichannel Architecture Design
- Define and own the end‑to‑end architecture for all customer‑facing systems across brands and geographies:
- Mobile applications (iOS and Android)
- In‑store POS and clienteling systems
- Marketing automation / CRM / Loyalty
- Unified customer journeys: BOPIS, endless aisle, cross‑channel cart & wishlist
- Consistent, premium brand experience across every touchpoint
- Architect and implement a MACH‑aligned (Microservices, API‑first, Cloud‑native, Headless) commerce platform:
- Evaluate and implement platforms such as commercetools or equivalent composable commerce solutions
- Design reusable, independently deployable services: Product Catalog, Pricing & Promotions, Cart & Checkout, Customer Profiles & Loyalty
- Establish API design standards and governance across all commerce services
- Architect solutions that support the full complexity of Neve's global portfolio:
- Country‑specific websites with full localisation (currency, language, taxation, compliance, data residency)
- Configurable brand theming and experience personalisation per market
- Global standardisation balanced with regional flexibility
- Define the architecture for intelligent, data‑driven customer engagement:
- Personalisation engines integrating customer behavioural and transactional data
- Customer segmentation and lifecycle management
- Loyalty programme architecture and CRM integration
- 360° customer profile across online and offline channels
- Design seamless, resilient integrations with core backend systems:
- Order Management Systems (OMS) — distributed order routing, fulfilment orchestration
- Inventory & Warehouse Management Systems (WMS/IMS)
- ERP platforms (finance, procurement, supply chain)
- Third‑party logistics and carrier integrations
- Real‑time and near‑real‑time data synchronisation patterns
- Architect systems engineered for premium retail demands:
- High availability (99.99%+ SLA) for peak campaign and launch events
- Global CDN strategy and edge delivery architecture
- Load testing, capacity planning, and auto‑scaling frameworks
- Observability: distributed tracing, logging, alerting, and dashboards
- Design a flexible, globally compliant payment and regulatory architecture:
- Multiple payment gateways with intelligent routing and fallback
- Region‑specific payment methods (UPI, BNPL, digital wallets, etc.)
- Multi‑currency support and dynamic tax calculation
- PCI DSS compliance, tokenisation, and fraud detection integration
- GDPR, CCPA, and regional data privacy compliance by design
- Establish and enforce engineering standards across all front‑office teams:
- Frontend framework standards (React, Next.js, or agreed equivalents)
- Security standards — OWASP compliance, secrets management, access controls
- Architecture review board participation and sign‑off processes
- Documentation standards and Architecture Decision Records (ADRs)
- Act as the principal technical bridge between business vision and engineering execution:
- Work closely with business stakeholders — marketing, retail, merchandising, and finance
- Partner with product managers to translate roadmap into architectural decisions
- Mentor and guide engineering leads and solution architects
- Communicate architecture strategy clearly to executive leadership
REQUIRED SKILLS & EXPERIENCE
- Technical Expertise
- 12+ years of experience in eCommerce or digital commerce architecture
- Hands‑on experience with headless / composable commerce platforms (commercetools, Elastic Path, VTEX, or similar)
- Deep knowledge of microservices architecture, API‑first design, and event‑driven systems
- Frontend architecture: React, Next.js, or equivalent modern frameworks
- Experience with GraphQL, REST, and async messaging (Kafka, RabbitMQ, etc.)
- Search & discovery architecture (Algolia, Elasticsearch, Coveo)
- Experience with A/B testing and feature flag platforms
- Domain Knowledge
- Deep understanding of omnichannel retail — digital and physical channel integration
- Multi‑brand and multi‑country operations at scale
- POS and in‑store systems integration (NewStore, or equivalent)
- Customer journey mapping and conversion optimisation
- Retail operations: fulfilment, inventory management, returns, and reverse logistics
- Distributed systems design and resilience patterns (circuit breakers, bulkheads, retries)
- Event‑driven and CQRS/Event Sourcing architecture
- Scalability and performance engineering (caching strategies, CDN, lazy loading)
- Security architecture best practices (OWASP, zero‑trust, SIEM)
- Soft Skills
- Strong stakeholder management and executive communication
- Strategic thinking with hands‑on execution capability
- Ability to navigate ambiguity and drive alignment across large, cross‑functional teams
- Experience working in Agile/SAFe delivery frameworks
PREFERRED QUALIFICATIONS
- Experience in luxury retail, jewellery, fashion, or premium consumer goods
- Familiarity with MACH Alliance principles and certification
- Exposure to personalisation and AI/ML‑driven recommendation engines
- Experience integrating POS systems with digital commerce platforms
- Knowledge of clienteling platforms and associate‑facing mobile applications
- Familiarity with Digital Experience Platforms (DXP) and CMS (Contentful, Contentstack, Amplience)
- Experience with Digital Asset Management (DAM) systems in a product catalogue context
- Exposure to Headless CMS and visual merchandising tooling
SUCCESS METRICS
- The Front Office Architect will be evaluated against the following outcomes:
- Unified customer experience delivered consistently across all brands and geographies
- Reduced time‑to‑market for new country or brand launches (target: < 90 days per market)
- Improved website and app performance scores (Core Web Vitals: LCP < 2.5s, CLS < 0.1)
- Seamless omnichannel capability adoption — BOPIS, endless aisle, clienteling
- Platform uptime and resilience (SLA: 99.99% during peak events)
- Architecture review completion rate and standards adoption across engineering teams
- Reduction in integration incidents between front‑office and back‑office systems
- Scalable, future‑proof architecture assessed via annual architecture health reviews
INDICATIVE TECHNOLOGY LANDSCAPE
- Frontend: React, Next.js, TypeScript
- Search: Algolia / Elasticsearch
- POS / In‑Store: Cegid / NewStore / Custom
- OMS: Fluent Commerce / Manhattan
- CRM / CDP: Salesforce / Adobe / custom
WHY JOIN NEVE JEWELS SYSTEM
- Build a global, luxury omnichannel commerce platform from the ground up
- Work on cutting‑edge MACH / composable commerce architecture at scale
- Drive digital transformation across multiple international markets and brands
- High ownership, strategic impact, and direct engagement with executive leadership
- Opportunity to define the technology direction for a fast‑growing luxury house
- Collaborative culture that values deep technical expertise and business acumen
Neve Jewels System is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
FRONT OFFICE ARCHITECT employer: Neve Jewels Group
At Neve Jewels System, we pride ourselves on being an exceptional employer that fosters a collaborative culture and values deep technical expertise. As a Front Office Architect, you will have the unique opportunity to shape a global luxury omnichannel commerce platform while driving digital transformation across multiple international markets. We offer a dynamic work environment that encourages professional growth, strategic impact, and direct engagement with executive leadership, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land FRONT OFFICE ARCHITECT
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in luxury retail. Tailor your responses to show how your experience aligns with their needs—this will make you stand out!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on articulating your experience with eCommerce architectures and omnichannel strategies clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace FRONT OFFICE ARCHITECT
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with eCommerce architectures and luxury retail. We want to see how your skills align with our needs, so don’t hold back on showcasing relevant projects!
Showcase Your Technical Expertise:When applying, emphasise your hands-on experience with headless and composable commerce platforms. We’re looking for someone who knows their stuff, so include specific examples of how you've implemented these technologies in past roles.
Highlight Leadership Skills:Since this is a senior role, it’s crucial to demonstrate your ability to lead cross-functional teams. Share instances where you’ve successfully bridged the gap between technical execution and business strategy – we love a good success story!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Neve Jewels Group
✨Know Your Tech Inside Out
Make sure you’re well-versed in modern eCommerce architectures, especially headless and composable commerce. Brush up on platforms like commercetools and be ready to discuss how you’ve implemented similar solutions in the past.
✨Understand the Luxury Retail Landscape
Familiarise yourself with the nuances of luxury retail operations. Be prepared to talk about how you can unify customer journeys across various channels and how your experience aligns with Neve Jewels System's multi-brand approach.
✨Showcase Your Leadership Skills
This role requires strong cross-functional leadership. Think of examples where you’ve successfully collaborated with stakeholders from different departments, and be ready to share how you’ve mentored teams or driven architectural decisions.
✨Prepare for Technical Questions
Expect deep dives into your technical expertise, especially around microservices, API design, and performance engineering. Practise articulating your thought process and decision-making in previous projects to demonstrate your strategic thinking.
