At a Glance
- Tasks: Manage our French e-commerce site and drive online sales through strategic insights.
- Company: Join Diamonds Factory, a luxury jeweller known for exquisite craftsmanship.
- Benefits: Competitive salary, creative environment, and opportunities for professional growth.
- Other info: Collaborate with diverse teams to enhance customer experiences and drive growth.
- Why this job: Be part of a dynamic team shaping the future of luxury e-commerce.
- Qualifications: Fluent in French and English with e-commerce experience, preferably in luxury goods.
The predicted salary is between 35000 - 45000 £ per year.
Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele.
Role Overview
Reporting to the Global Ecommerce Manager, the Ecommerce Executive will play a key role in executing our online trading strategy, managing the French website, and analysing performance to drive growth. The role involves close collaboration with marketing, merchandising, design and DevOps teams to optimise site performance, enhance the customer journey and increase online sales.
Key Responsibilities
- Website Management: Oversee daily operations of the French e-commerce site, ensuring accurate promotions, product listings, SEO and translations.
- Trading: Support the online trading plan to boost revenue and conversion.
- Content Localisation: Translate and adapt content, product descriptions, and campaigns into fluent French, ensuring accuracy in terminology, spelling, and currency, while meeting local compliance standards.
- Sales & Performance Tracking: Monitor KPIs (traffic, conversion, AOV, sales, etc.), preparing reports with actionable insights using GA4 and HotJar.
- Marketing Coordination: Partner with digital marketing teams to deliver campaigns, SEO initiatives, newsletters and paid media tailored to the French market.
- Customer Journey Optimisation: Identify and implement improvements to UX, checkout and overall customer experience.
- Competitor Analysis: Benchmark competitor activity to uncover opportunities for growth and differentiation.
- Collaboration: Partner with customer service teams to deliver a seamless experience for French-speaking customers and provide support for trade reviews in other regions as needed.
Requirements
- Fluent in French (native-level or equivalent) and English – both written and spoken.
- Proven experience in e-commerce management, preferably within fashion, jewellery, or luxury goods.
- Strong understanding of French online consumer behaviour and digital trends.
- Experience with CMS, e-commerce platforms (e.g., Shopify, Magento, or similar), and Google Analytics.
- Basic knowledge of SEO, PPC, and digital marketing principles.
- Excellent organisational skills with attention to detail and accuracy.
- Analytical mindset with ability to interpret data and drive improvements.
French E-commerce Specialist — Luxury Jewelry Growth employer: Neve Jewels Group
At Diamonds Factory, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values creativity and collaboration. Our commitment to employee growth is reflected in our tailored training programmes and opportunities for advancement within the luxury jewellery sector. Located in a dynamic environment, we provide our team with unique advantages, including access to industry-leading resources and a supportive atmosphere that fosters innovation and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land French E-commerce Specialist — Luxury Jewelry Growth
✨Tip Number 1
Network like a pro! Reach out to people in the luxury jewellery and e-commerce sectors. Attend industry events, join relevant online groups, and don’t be shy about sliding into DMs on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your e-commerce projects, especially if you've worked with platforms like Shopify or Magento. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching Diamonds Factory and its competitors. Understand their market position and be ready to discuss how you can help enhance their online presence and customer experience. Tailor your answers to reflect their values and goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace French E-commerce Specialist — Luxury Jewelry Growth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the role of a French E-commerce Specialist. Highlight any relevant experience in e-commerce, especially within luxury goods, and don’t forget to showcase your fluency in both French and English!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the luxury jewellery sector and how your background makes you the perfect fit for Diamonds Factory. Be sure to mention specific examples of your past successes in e-commerce.
Showcase Your Analytical Skills:Since the role involves tracking KPIs and analysing performance, make sure to include any experience you have with tools like Google Analytics or HotJar. Share examples of how you've used data to drive improvements in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Diamonds Factory!
How to prepare for a job interview at Neve Jewels Group
✨Know Your E-commerce Stuff
Make sure you brush up on your e-commerce knowledge, especially in the luxury sector. Understand how platforms like Shopify or Magento work, and be ready to discuss how you've used them in past roles. This will show that you're not just a fan of jewellery but also know how to drive online sales.
✨Fluent French is Key
Since this role requires native-level French, practice speaking and writing in French before the interview. Be prepared to answer questions in French and even translate some content on the spot. This will demonstrate your fluency and confidence in the language.
✨Show Off Your Analytical Skills
Familiarise yourself with Google Analytics and other performance tracking tools. Be ready to discuss how you've monitored KPIs in previous roles and what insights you've drawn from data. This will highlight your analytical mindset and ability to drive improvements.
✨Understand the Customer Journey
Think about how you can enhance the customer experience on an e-commerce site. Prepare examples of how you've optimised user journeys in the past, whether through UX improvements or effective marketing strategies. This will show that you’re focused on customer satisfaction, which is crucial for a luxury brand.
