At a Glance
- Tasks: Drive online sales and optimise customer experience in a luxury jewellery e-commerce setting.
- Company: Join Diamonds Factory, a leading luxury jeweller known for exquisite craftsmanship.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with global teams and develop your digital expertise.
- Why this job: Be part of a passionate team shaping the future of luxury jewellery online.
- Qualifications: Experience in e-commerce management and proficiency in Google Analytics required.
The predicted salary is between 30000 - 40000 £ per year.
Location: London, Hatton Garden (Hybrid)
About Diamonds Factory
Diamonds Factory is a renowned luxury jeweller celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we deliver high-quality pieces that resonate with our sophisticated clientele.
Role Overview
Reporting to the Global E-commerce Manager, the E-commerce Executive (Maternity Cover) will play a key role in executing our online trading strategy and analysing performance to drive growth. You’ll collaborate closely with teams across marketing, merchandising, design, and DevOps to optimise site performance, enhance the customer journey, and increase online sales.
Key Responsibilities
- Trading Performance
- Track and report on key metrics such as revenue, traffic, users, COA, and AOV
- Analyse category-level performance to identify trends and opportunities
- Compile and present monthly KPI reports for core regions
- Identify top sellers and maximise their visibility
- Web Analytics & User Behaviour
- Use Google Analytics 4 (GA4) to monitor site performance and campaign impact
- Review Hotjar session recordings to identify UX issues or drop-off points
- Conduct path exploration and funnel analysis to support conversion improvements
- Website Content & Testing
- Upload blog and content updates to the website
- Perform regular QA and functionality testing (including checkout)
- Support A/B testing setup and monitor experiment performance
- Promotions & Campaign Analysis
- Track the performance of promotional campaigns, product launches, and seasonal events
- Provide insights and data support during key trading periods
- Competitor & Market Review
- Conduct monthly reviews of competitor activity, site experience, and promotional strategies
- Identify opportunities for differentiation or market alignment
- PPC, SEO & Keyword Insights
- Collaborate with the PPC team to align campaign performance with trading goals
- Flag low COA opportunities and underperforming categories
- Partner with the SEO team to analyse traffic or revenue drops
- Use SEMrush (or similar tools) to monitor keyword rankings and competitor positioning
Requirements
- Proven experience in ecommerce management, ideally within fashion, jewellery, or luxury goods
- Experience with CMS and ecommerce platforms (e.g., Shopify, Magento, or similar)
- Proficient in Google Analytics, with a solid understanding of SEO and PPC principles
- Excellent organisational skills and attention to detail
- Strong analytical mindset with the ability to interpret data and drive performance improvements
Why Join Us
At Diamonds Factory, you’ll be part of a passionate team shaping the future of luxury jewellery online. You’ll have the opportunity to work across multiple global markets, develop your digital expertise, and contribute to meaningful growth projects.
E-commerce Executive in Cardiff employer: Neve Jewels Group
Diamonds Factory is an exceptional employer, offering a vibrant work culture in the heart of London, where creativity and collaboration thrive. As part of our team, you will enjoy opportunities for professional growth, access to cutting-edge tools, and the chance to make a significant impact on our online trading strategy. Join us to be part of a passionate team dedicated to delivering bespoke luxury experiences while enhancing your digital expertise in a supportive hybrid environment.
StudySmarter Expert Advice🤫
We think this is how you could land E-commerce Executive in Cardiff
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if Neve Jewels Group is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like Neve Jewels Group and demonstrate your commitment to the field.
We think you need these skills to ace E-commerce Executive in Cardiff
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like E-commerce Executive at Neve Jewels Group, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to E-commerce Executive at Neve Jewels Group. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at Neve Jewels Group
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
