The Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. With exceptional growth over the last few years, we are on a mission to reshape and disrupt the diamond jewellery industry by being Europe’s only digital first jewellery group.
We are one of the very few jewellers in the country that has its own hand made workshop based in Jewellery Quarter, Birmingham. This allows us to provide our clients with an unrivalled range of unique jewellery, bespoke designs by choosing from our wide range of loose diamonds, selection of rings, styles and jewellery to provide them with perfect gifts, wedding bands, earrings, bracelets and pendants. All our diamonds are certified and conflict-free.
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Overview
- We are seeking a highly skilled and experienced Jewellery Repair Workshop Manager to lead our luxury repair workshop, supporting the brand’s commitment to excellence, precision, and client satisfaction.
- This role will oversee all aspects of workshop operations — from team performance and workflow management to metal recovery and health and safety — ensuring that every piece entrusted to us is treated with the utmost care and craftsmanship.
Key Responsibilities
Leadership & Team Development
- Lead, motivate, and develop a team of jewellers, polishers, setters, and technicians to achieve the highest standards of quality and productivity.
- Implement structured training and mentoring programmes to nurture technical expertise and maintain consistency across all repair work.
- Conduct performance reviews, set clear objectives, and foster a culture of excellence, accountability, and pride in workmanship.
Workflow Management
- Manage and coordinate the daily workflow of the workshop, ensuring all jobs are assigned to the most suitable team member based on their skill set and expertise.
- Balance workloads and priorities to ensure the timely completion of all repairs in line with brand service level agreements (SLAs).
- Maintain accurate tracking of job progress and ensure clear communication with retail and aftersales teams regarding repair status and timelines.
- Continuously refine workflow systems to optimise efficiency without compromising quality.
Performance Management
- Monitor workshop output, quality, and turnaround times, implementing improvements where required.Set and review performance metrics and KPIs aligned with brand standards and customer expectations.
- Identify opportunities for operational improvement to elevate the client experience and enhance productivity.
Health & Safety Compliance
- Ensure the workshop operates in full compliance with Health and Safety regulations and internal policies.
- Conduct regular safety audits and risk assessments, maintaining a safe, professional, and organised workspace.
- Provide regular health and safety training to all team members.
Metal Recovery & Stock Management
- Oversee precious metal recovery processes, ensuring full accountability and traceability in accordance with brand and financial protocols.
- Manage the control and replenishment of workshop materials, tools and consumables.
- Collaborate closely with finance and compliance teams to ensure accurate reporting of recovered metals.
Operational & Brand Standards
- Uphold the brand’s reputation for excellence in every aspect of workshop operation.
- Work in close partnership with boutique teams, aftersales and logistics to deliver a seamless client experience.
- Ensure all repairs meet or exceed brand quality standards, maintaining consistency across all pieces and processes.
Skills & Experience
- Proven experience in managing a jewellery repair or production workshop within a luxury retail environment.
- Strong leadership and people management skills, with a passion for developing and mentoring skilled artisans.
- Deep understanding of fine jewellery repair techniques, materials and craftsmanship.
- Excellent organisational and workflow management abilities.
- Knowledge of Health and Safety requirements for workshop environments.
- Exceptional attention to detail, quality focus and appreciation for luxury brand standards.
- Experience in precious metal recovery and inventory management is advantageous.
Qualifications
- Relevant qualification in jewellery manufacture or repair (e.g. City & Guilds, NVQ or equivalent) preferred.
- Management or leadership training qualifications advantageous.
Salary & Benefits
- Competitive salary commensurate with experience.
- Opportunities for professional development and advanced technical training.
- Employee discount on brand products and services.
- Comprehensive pension and wellbeing benefits in line with company policy.
What you can expect from us
- Private Health Insurance
- 24 hr access to an Employee Assistance Programme (EAP)
Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion, age, disability, belief, sexual orientation, marital status or are disadvantaged by conditions or requirements which cannot be shown.
