Repairs and Assessment Supervisor in Birmingham

The Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. With exceptional growth over the last few years, we are on a mission to reshape and disrupt the diamond jewellery industry by being Europe’s only digital-first jewellery group. We are one of the few jewellers in the country with our own handmade workshop in the Jewellery Quarter, Birmingham. This allows us to provide clients with a unique range of jewellery, bespoke designs, loose diamonds, rings, earrings, bracelets, and pendants. All our diamonds are certified and conflict-free.

Our Jewellers are experts with exceptional attention to detail and a passion for delivering the highest quality jewellery. Working with The Neve Jewels Group provides the opportunity to enhance and develop your existing skills and knowledge.

The Role

We are seeking an experienced Repairs and Assessment Supervisor to join our busy Birmingham Repairs and Assessment Department. Salary is up to £32,000 per year, depending on experience. The ideal candidate will have a minimum of three years’ experience in jewellery supervisory roles. You will lead the Repairs and Assessment Department, ensuring all repair, remake, and assessment activities are carried out to a high standard and in line with business priorities.

This role involves setting expectations, allocating workloads, managing resources, monitoring performance, providing technical guidance, and ensuring quality control and accurate reporting. Strong leadership, collaboration, and communication are key to ensuring the department operates efficiently and delivers consistent outcomes for customers.

Responsibilities

• Supervise the workshop team, allocating and prioritising tasks based on business demands and skill sets.
• Recruit, interview, onboard, and train new team members.
• Monitor productivity, capacity, and performance to meet deadlines and lead times.
• Act as the primary escalation point for operational, technical, and customer-related issues.
• Assess jewellery items to determine the root cause of faults.
• Decide appropriate repair or remake solutions and communicate outcomes to customers and showrooms.
• Liaise with CAD designers and manufacturing teams to resolve design and production challenges.
• Source diamonds and gemstones in line with budget, quality, and specifications.
• Implement systems, tools, and equipment to improve efficiency and reduce breakages.
• Develop and maintain Excel-based reporting and tracking systems.
• Manage customer expectations with proactive communication.
• Maintain accurate data entry, reporting, and documentation.
• Conduct stock takes and monitor materials, inventory, and ongoing orders.

Qualifications, Skills & Experience

• Minimum 3 years of supervisory experience in a jewellery or technical environment.
• Strong knowledge of jewellery manufacturing, repairs, assessments, and stone setting.
• Experience managing workloads, priorities, and deadlines in a fast-paced environment.
• Proven ability to implement process improvements and new systems.
• Confident problem-solver with strong decision-making skills.
• Experience working cross-functionally with CAD, manufacturing, and retail teams.
• Excellent organisational, analytical, and attention-to-detail skills.
• Proficient in Excel (formulas, pivot tables, data analysis) and Apple iMac.
• Strong communication and leadership abilities.

What You Can Expect From Us

• Competitive salary up to £32,000 per year
• Private health insurance
• 24-hour access to Employee Assistance Programme
• Company pension
• Referral programme

To Apply

If you want to make a difference and be part of an exciting, growing company, we look forward to hearing from you. Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals, regardless of gender, race, religion, age, disability, sexual orientation, marital status, or any other factor.