Program Manager

We are looking for an experienced and proactive Program Manager in Edinburgh to oversee a range of complex, time-sensitive cloud migration projects. This is an onsite role.

This position is responsible for managing all aspects of multiple projects, such as migrating Cisco UC Voice Core, Voicemail, Voice Recording, and Contact Center platforms to SaaS solutions. The role will also supervise the rollout of a new cloud-based broadcast streaming service to replace the current on-premises system.

Current applications in scope include Cisco CUCM, Cisco Unity Voicemail, Cisco Contact Cente, and Voice Recording, with the possibility of scope changes as the program advances.

Key Responsibilities:

• Plan, execute, and deliver multiple cloud migration projects, ensuring alignment with business objectives and deadlines.
• Coordinate across engineering, infrastructure, compliance, end-user services, and vendor teams.
• Manage vendor relationships, contracts, and performance to ensure quality outcomes.
• Create and maintain integrated project plans, risk registers, and communication strategies for stakeholders.
• Ensure smooth service transitions with minimal impact on users and business operations.
• Lead the decommissioning of legacy infrastructure, including VMware ESXi clusters for UC workloads.
• Provide regular progress updates to senior leadership, addressing risks, dependencies, and mitigation strategies.

Required Qualifications:

• At least 10+ years of program or project management experience in large-scale IT infrastructure or cloud transformation projects.
• Specific experience working in a Hybrid Project management environment
• Demonstrated experience with Unified Communications or voice platform migrations (such as Cisco UC, Contact Center, Voicemail).
• Strong knowledge of SaaS models, cloud infrastructure, and vendor management.
• Excellent communication, stakeholder management, and organizational abilities.
• Skilled at managing complex dependencies and fostering alignment across global teams.
• PMP, PRINCE2, or a similar certification is preferred.

No Visa Sponsorship.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.