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For Companies At a Glance
- Tasks: Be the first point of contact for B2B customers and manage their inquiries.
- Company: Join Neutrik, a friendly team with a strong sense of togetherness.
- Benefits: Enjoy a competitive salary, performance bonuses, and a supportive work environment.
- Why this job: Make a real impact while developing your skills in a dynamic setting.
- Qualifications: Customer service experience and proficiency in MS Office and CRM systems.
- Other info: Work in a modern office with inspiring international interactions.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- First point of contact for existing or potential B2B customers
- Written and phone correspondence with our customers and external partners
- Interface between customers and Neutrik Organization (Logistics, Supply Chain, Product Management)
- Adhering to the KPI Service Levels
- Continuous Improvement feedback of the Customer Service Processes
- Data Maintenance in ERP and CRM Systems
- Complaint Management
Qualifications
- Experience in Customer Service
- MS Office and SAP Experience
- Experience in CRM Systems such as Salesforce.com
- Team player
- English & Italian (French or Spanish an advantage)
What we offer
We offer a friendly team with a strong sense of togetherness, flat hierarchies, and dedicated support during your onboarding and beyond. You will benefit from inspiring international interactions with colleagues, a modern and well-equipped office environment, and a positive working atmosphere where your ideas are valued. We provide opportunities to grow and develop your skills, and the chance to contribute meaningfully in an engaging and dynamic setting.
Salary and Benefits
The annual salary for this position is £30,000, plus a performance-related bonus.
Location
Hook office, Hook RG27 9XA. This position is based at our Hook office, and regular on-site presence is expected.
Company
Neutrik (UK) Ltd. Form One, Bartley Wood Business Park, Hook RG27 9XA
Employment Type
Full-time
Seniority Level
Associate
Job Function
Sales, Customer Service, and Distribution
Industries
Appliances, Electrical, and Electronics Manufacturing and Wholesale Appliances, Electrical, and Electronics
Customer Service Representative in Hook employer: Neutrik Group - EMEA
Contact Detail:
Neutrik Group - EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Hook
✨Tip Number 1
Get to know the company inside out! Research Neutrik's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being clear and confident in your phone and written correspondence is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've collaborated with others in past roles. Neutrik values a friendly team atmosphere, so highlighting your ability to work well with others will make you stand out.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative in Hook
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your experience in customer service, especially with B2B clients, and any relevant skills like using CRM systems or MS Office.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at Neutrik. Mention your language skills and how they can benefit our international interactions.
Showcase Your Team Spirit: We love team players! In your application, share examples of how you've worked collaboratively in previous roles. This will show us that you value togetherness, just like we do at StudySmarter.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Neutrik Group - EMEA
✨Know Your Customer Service Basics
Brush up on your customer service principles and best practices. Be ready to discuss how you handle difficult customers, resolve complaints, and maintain a positive attitude. This will show that you understand the core of what the role entails.
✨Familiarise Yourself with the Company
Do some research on Neutrik and its products. Understanding their logistics, supply chain, and product management will help you answer questions more effectively and demonstrate your genuine interest in the company.
✨Showcase Your Language Skills
Since English and Italian are key for this role, be prepared to demonstrate your proficiency in both languages during the interview. You might even want to practice answering common interview questions in Italian to show off your skills!
✨Prepare Questions for Them
Think of insightful questions to ask your interviewers about the team dynamics, company culture, and growth opportunities. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
