At a Glance
- Tasks: Be the first point of contact for B2B customers and manage their inquiries.
- Company: Join Neutrik, a friendly team with a strong sense of togetherness.
- Benefits: Enjoy a competitive salary, performance bonus, and opportunities for growth.
- Other info: Work in a modern office with inspiring international interactions and valued ideas.
- Why this job: Make a real impact in customer service while working in a dynamic environment.
- Qualifications: Experience in customer service and proficiency in MS Office and CRM systems.
Responsibilities
- First point of contact for existing or potential B2B customers
- Written and phone correspondence with our customers and external partners
- Interface between customers and Neutrik Organization (Logistics, Supply Chain, Product Management)
- Adhering to the KPI Service Levels
- Continuous Improvement feedback of the Customer Service Processes
- Data Maintenance in ERP and CRM Systems
- Complaint Management
Qualifications
- Experience in Customer Service
- MS Office and SAP Experience
- Experience in CRM Systems such as Salesforce.com
- Team player
- English & Italian (French or Spanish an advantage)
What we offer
We offer a friendly team with a strong sense of togetherness, flat hierarchies, and dedicated support during your onboarding and beyond. You will benefit from inspiring international interactions with colleagues, a modern and well-equipped office environment, and a positive working atmosphere where your ideas are valued. We provide opportunities to grow and develop your skills, and the chance to contribute meaningfully in an engaging and dynamic setting.
Salary and Benefits
The annual salary for this position is £30,000, plus a performance-related bonus.
Location
Hook office, Hook RG27 9XA. This position is based at our Hook office, and regular on-site presence is expected.
Company
Neutrik (UK) Ltd. Form One, Bartley Wood Business Park, Hook RG27 9XA
Employment Type
Full-time
Seniority Level
Associate
Job Function
Sales, Customer Service, and Distribution
Industries
Appliances, Electrical, and Electronics Manufacturing and Wholesale Appliances, Electrical, and Electronics
Customer Service Representative in Hook employer: Neutrik Group - EMEA
At Neutrik (UK) Ltd., we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment in our Hook office. Our team-oriented culture fosters personal and professional growth, with opportunities for skill development and meaningful contributions to our customer service processes. Enjoy a competitive salary, performance-related bonuses, and the chance to work in a modern office where your ideas are valued and international interactions are encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Hook
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Neutrik Group - EMEA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Neutrik Group - EMEA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Representative in Hook
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Neutrik Group - EMEA:Your cover letter is your chance to shine! Tell us why you want to work at Neutrik Group - EMEA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Neutrik Group - EMEA!
How to prepare for a job interview at Neutrik Group - EMEA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
