Customer Success Manager

Customer Success Manager

About Neutreeno

We built Neutreeno to transform business at speed and scale by revolutionising decarbonisation. Our innovative software, backed by cutting-edge science from the University of Cambridge, transforms how companies understand and reduce their emissions. By leveraging decades of research in resource and emissions flow data mapping, we identify the most impactful areas for emissions reduction, enabling companies to make strategic, data-driven decisions.

Working alongside leading sustainability scientists from the IPCC and IEA who shape international climate policy, we\’re creating a new paradigm in decarbonization technology. Our approach has already been adopted by some of the world\’s largest companies. With our recent $5M seed round led by US investors specializing in sustainability and circularity, and coverage in ESGPost, YahooFinance, BusinessWeekly, we\’re ready to grow.

Join us in revolutionising decarbonisation and tapping into the $130B addressable market!

The Role

As a Customer Success Manager, you’ll be at the heart of driving customer satisfaction, adoption, and success with our cutting-edge decarbonisation system. Your mission will be to ensure enterprise clients unlock the full potential of our platform, fueling their decarbonization journey and scaling impact across entire supply chains. In our fast-paced startup environment, you’ll thrive as a trusted advisor—building strong relationships, driving retention and expansion, and championing solutions that deliver lasting value. Together, we’ll empower our customers to transform industries and accelerate the shift to a sustainable future.

Key Responsibilities

• Customer Onboarding: Develop and execute comprehensive onboarding strategies to ensure rapid time-to-value and product adoption
• Relationship Management: Build and maintain strong relationships with key stakeholders, including sustainability leaders, procurement executives, and suppliers
• Account Growth: Collaborate with sales to identify and pursue expansion opportunities through upselling, cross-selling and refining business model
• Customer Health Monitoring: Proactively track customer usage, satisfaction, and potential risk indicators
• Success Planning: Create tailored success plans aligned with each customer\’s sustainability goals
• Support Sustainability Leaders: Serve as the primary point of escalation for complex customer inquiries
• Product Design: Collaborate with product and engineering teams to communicate customer insights and drive product improvements

Required Qualifications

• 3-5 years of experience in customer success or account management, preferably in enterprise SaaS or sustainability tech
• Demonstrated track record of maintaining high customer retention rates
• Strong understanding of enterprise procurement and supplier engagement dynamics
• Exceptional communication and interpersonal skills
• Proven ability to manage complex, strategic customer relationships
• Proficiency in CRM and customer success management tools
• Bachelor\’s degree preferred; sustainability or environmental studies a plus

What We Offer

• Opportunity to make a significant impact on global decarbonisation efforts
• Join a collaborative and innovative work environment at the Cambridge Institute for Sustainability Leadership. Network with leading startups and industry climate professionals.
• Learning from world-leading climate scientists
• A hybrid work model that fosters both teamwork and individual flexibility (2 days remote per week)
• £60,000 – £80,000 base / £72,000 – £112,000 OTE
• Stock option plan
• Incredible professional development and growth opportunities as we grow quickly
• Company Pension
• Leading private health insurance
• Great on-site amenities (unlimited coffee, weekly events with global sustainability leaders…)
• Remote working (two weeks Per Year)

If you are customer obsessed and are excited by high growth & impact, we want to hear from you.

To apply, please send your resume explaining your interest in the role and your relevant experience.

Neutreeno is an equal opportunity employer committed to creating an inclusive workplace.