Senior Account Manager in England

The Role

We're working with a growing advanced manufacturing business in that is looking to appoint a Senior Account Manager as part of its next phase of expansion.

The business works with some of the most demanding customers in advanced engineering, manufacturing complex components and assemblies where quality, delivery and strong customer relationships are essential.

With plans to expand across multiple sites, the company needs someone who can take the lead on its account management function, develop the existing team and establish a consistent approach that can be replicated as the business grows.

This is a hands-on commercial leadership role.

You'll remain close to customers, manage key relationships and identify opportunities to grow existing accounts, while taking responsibility for the people and processes behind the function.

The Role

You’ll focus on strengthening the existing account management team and establishing the structure needed to support future growth.

As additional manufacturing sites come online, you’ll help introduce the same approach across the wider business, maintaining consistency in how customers are managed and supported.

Your responsibilities will include

• Leading the day-to-day account management function, providing direction and support to the team.
• Coaching and developing Account Managers, helping improve individual and team performance.
• Managing relationships with major customers, including those operating across multiple sites.
• Identifying opportunities to increase revenue through existing accounts, new projects and additional manufacturing services.
• Developing account management processes and standards that can be replicated across future sites.
• Working closely with engineering, production and operations to ensure commercial commitments are achievable and delivered.
• Supporting complex quotations, pricing discussions and commercial negotiations.
• Travelling between manufacturing sites and customer locations as required.

You’ll need a strong background in technical account management, ideally gained within a business manufacturing complex, high-value products or components.

We’re looking for someone who understands the commercial demands of manufacturing, can build relationships with technical customers and has the confidence to lead and develop a team.

Ideally, you’ll bring

• Experience in senior account management, key account management or commercial management within an engineering or manufacturing environment.
• A background in aerospace, automotive, motorsport, precision engineering, composites or a related sector.
• Previous experience leading, mentoring or developing commercial teams.
• A track record of managing and growing established customer accounts.
• Good commercial awareness, including quotations, pricing, margins and contract negotiations.
• The ability to work closely with engineering and operational teams to resolve issues and meet customer expectations.
• Experience improving commercial processes or introducing structure within a growing business.

You don’t necessarily need to have managed multiple sites before.

More important is your ability to establish a strong commercial function, develop people and bring consistency to the way accounts are managed.

The Opportunity

The business is entering an important period of growth, with plans to establish additional manufacturing locations.

Rather than stepping into a purely operational account management position, you’ll have the opportunity to influence how the commercial function develops, how the team operates and how major customer relationships are managed across the wider business.

It’s a good fit for an experienced Account Manager or Commercial Manager who enjoys remaining close to customers but wants greater responsibility for people, processes and business growth.