Engagement Manager (14 month Maternity-cover starting end of October 2026)

Engagement Manager (14 month Maternity-cover starting end of October 2026)

London

Description
Are you excited about using science and research to improve organisational and leadership behaviour?

Have you been thrilled to work on a variety of talent management programmes in large organisations? Do you thrive in a fast-paced, high-growth environment?

If yes, please read on!

We’re looking for energised and driven people who are client-centric, curious about company dynamics, and experienced with implementing learning solutions to join in this maternity-cover senior role within the NLI EMEA Client Experience Team.

Requirements

• Leading calls with external clients including C-suite members

• Contributing to client proposals in the pre-sale phase

• Leading and rolling out large scale programmes to a variety of organisations using your demonstrable client management skills

• Managing multiple programs within one client and across multiple clients

• Commercial astuteness

• Experience working with learning products and solutions

Responsibilities

• You’ll be leading project teams from plan to execution to help clients sustain and embed the behaviour change we have created.

• You’ll build and nurture strong relationships across all levels - from your internal project teams to key client sponsors - securing the buy-in necessary to drive meaningful change.

• You’ll partner with clients to implement our programmes in a way that fits their culture.

• You’ll advise our clients based on our research and the experience that you bring of having managed large-scale projects in learning.

• You’ll adapt materials to accommodate client needs with an eye towards measuring their return on investment.

• You’ll be a natural people leader driving the implementation of the Client Experience strategy and line managing CX team members.

• You’ll partner with our global team to learn our methodology.

• You’ll support the professional development of your team members.

Here’s a bit about who you are

• High positive energy with a ‘can do’ and growth mindset

• You have credible advisory or consulting experience and are at ease working with a diverse group of clients across sectors

• Driven to find solutions! Solving problems energises you

• Proactive client-centred approach - with a focus on anticipating the client needs

• You’re a confident communicator and presenter, with outstanding attention to detail while keeping the big picture in sight.

• Keen to drive the development of a small team

• You’re a great listener- hearing the unspoken and identifying client and stakeholder needs.

PPS - NLI is more than an equal opportunity employer. We’re actively focused on expanding and diversifying our applicant pool to ensure our team represents the diverse range of our communities and clients.