Operations, Project Management in London

Help us build the future of retail execution. At Neurolabs, we give the world's leading CPG brands near real‑time visibility into what’s actually happening in their stores, closing the gap between what commercial teams plan and what shows up on shelf. Promotion compliance, pricing accuracy, product availability – while there’s still time to act. No manual audits. No delays. No retraining. We’re the Execution Intelligence platform for CPG and we’re looking for a Technical Project Manager who owns the connective layer across the business — from the moment a deal closes to the moment a customer gets an update.

You’ll be running the handoffs between sales and engineering, keeping delivery on track, and making sure nothing gets lost between teams. This is a hands‑on role with real ownership — not a coordination function in a large organisation, but the person who defines how we move as a company. This role comes with clear outcomes, not a playbook. The right person will build the approach themselves and, in doing so, define what this function looks like at Neurolabs for years to come.

Why this role matters

Information is the thing that makes a small, fast‑moving company work. When it flows well, teams move fast and customers trust us. When it doesn’t, deals stall, engineers start the wrong thing, and customers get surprises instead of updates. You own the flow — from the moment a deal closes to the moment engineering has what it needs to start, and every handoff in between. Your mission: own the connective layer across sales, engineering, delivery, and customers — and make it the most reliable part of how we operate.

What you’ll do

• Own the sales‑to‑engineering handoff: Build a repeatable process that turns a signed deal into a clear engineering brief every time. Nothing gets lost between the sales call and the kickoff — context, commitments, and customer expectations travel with the work.
• Run cross‑team coordination: Blockers get resolved before they become delays. Every team knows what they need to do, when, and why — without chasing each other for answers.
• Keep customers and stakeholders informed: Updates are proactive, clear, and land before anyone has to ask. You own the relationship between promise and delivery — customers always know where things stand.
• Own delivery cadence and accountability: Commitments are visible, tracked, and owned across the whole team. Slippage is flagged and replanned before it reaches a customer.
• Shape what gets built: Your insights influence prioritisation, not just inform it. As your context and credibility grow, so does your influence on product direction.

Experience and background

• Start‑up or scale‑up background — has worked in a fast‑moving environment with evidence of owning cross‑functional work under resource constraints.
• Cross‑functional connector — has operated as the bridge between commercial and technical teams.
• Delivery track record — has kept complex, multi‑team workstreams moving end to end, from requirement to delivery, with accountability for the outcome.
• Strong communicator — has managed stakeholder and customer communication directly, with evidence of proactive updates and confident escalation management.
• Process builder — has created or improved repeatable processes in a fast‑moving environment.

Technical skills

• Comfortable working with engineering teams — can read a technical brief, understand a blocker, and ask the right questions.
• Tooling — familiarity with project and collaboration tools such as Linear, Notion, Slack, and Google Workspace.
• AI or software environment — prior experience in a software, SaaS, or AI company is strongly preferred.

How you work

• Accountable — you own the flow, not just the tasks.
• Proactive communicator — you share progress and blockers upfront without being asked.
• Calm under pressure — you can hold multiple work streams without losing clarity on what matters most.
• Direct but professional — you can chase an action, flag a risk, and manage a difficult customer update without drama.
• Collaborative — you work closely with engineering, sales, delivery and the CEO.
• Curious — you want to understand what Neurolabs builds and why.

Open salary structure — this role offers a competitive base salary, starting from £65,000 per annum. Equity share options — we operate an EMI share option scheme, so when the company grows in value, you share in it. Pension — we contribute 3% through Penfold via salary sacrifice, with 5% employee contributions. Hybrid‑first — minimum 3 days a week in our London office near Liverpool Street Station, with flexibility built around delivery and trust. Perks at Work — access to thousands of discounts across 30,000+ brands via CharlieHR. Cycle to Work scheme — purchase a bike and accessories in a tax‑efficient way through salary sacrifice via Cyclescheme. Holiday Purchase scheme — buy up to 5 additional days of annual leave per year. 25 days annual leave plus bank holidays, with the option to carry forward up to 3 days. Friday office lunch — every Friday in the London office, lunch is on us. Company socials — throughout the year we take time to reflect, reconnect, and recharge together. AXA private medical insurance — Neurolabs covers the full premium.