Health and well-being specialist cancer nurse

Department: Support Services Team

Reports to: Support Service Lead

Location: Remote (UK travel required) Mandatory staff meeting days in person: 2 days x 4 times a year.

Clearance required: DBS check

Essential: current NMC registration with no restrictions or caution order.

Part-time: 3 days (22.5 hours) per week

Salary: £36,750 full time equivalent (pro-rata £22,050 for 3 days per year)

About Neuroendocrine Cancer UK: Neuroendocrine Cancer UK is a small patient-centric organisation with a wide reach and clear mission: to support and inform patients and families from diagnosis, enabling access to the best care and treatment, whilst stimulating neuroendocrine cancer research, increasing national awareness, and influencing improvements in outcomes. Our vision is for a world in which people know how to recognise, diagnose, treat, care for, and cure patients with neuroendocrine cancer. We are a Charity driven by strong values of equity, excellence, collaboration, honesty, transparency and integrity.

Job Purpose: To provide specialist support to individuals affected by neuroendocrine cancer—including patients, families, carers, and health and social care professionals—through expert nursing advice, psychosocial support, and the provision of dedicated advocacy and self-management services. To deliver accurate, evidence-based information and guidance on neuroendocrine cancer. To advise on self-care and promote physical and mental well-being, including appropriate escalation pathways (e.g., GP, CNS/CPN, clinical team, emergency services). To contribute to the delivery of direct care and support services, including the national helpline, support groups, and access to counselling and therapy. This is a unique and rewarding opportunity to apply your clinical expertise in a broader context: you’ll play a central part in shaping the patient experience and in realising our shared vision in promoting equity and excellence across all aspects of care.

Key Responsibilities

• Assess and respond to information and support needs.
• Apply clinical expertise to deliver evidence-based nursing care for individuals affected by neuroendocrine cancer.
• Provide empathetic and informed telephone support.
• Advocate for patients and families, ensuring access to appropriate information and support services.
• Coordinate and facilitate patient support groups (online and in-person) and facilitator support.
• Deliver health promotion and harm reduction interventions that empower self-care and autonomy.
• Co-produce accessible, high-quality information resources.
• Maintain accurate and timely records in line with service protocols and NMC standards.
• Uphold the NMC Code of Conduct and stay informed on relevant policies and professional developments.
• Demonstrate professionalism and integrity in all aspects of work.
• Engage in ongoing professional development, including clinical supervision, appraisals, and training.
• Contribute to internal training and external consultancy teaching events.
• Foster effective communication across NCUK staff, clients, partners, and stakeholders.
• Collaborate effectively with NHS, social care, and charity partners to promote integrated, person-centred care and support joint working initiatives.
• Represent NCUK in internal and external working groups, contributing to plans and reports.
• Support engagement with national and local research projects, as appropriate.
• Adhere to internal policies and contribute to service reviews and improvement initiatives.
• Lead specific projects as assigned by the Service Lead or CEO.
• Provide data and insights for strategic planning, service evaluation, and framework development.
• Participate in and support clinical audits, implementing improvements where needed.
• Ensure service alignment with external policies, guidelines, and strategic targets.
• Comply with all relevant legislation, policies, and best practice guidelines.
• Embody and promote NCUK workplace values, serving as a positive ambassador for the organisation.

Other Duties

The post holder will operate within a dynamic and evolving environment and may be required to undertake additional responsibilities to support the effective functioning of Neuroendocrine Cancer UK.

Requirements

• Must have a current NMC registration with no restrictions on their practice or caution order attachment.
• Min 5-year post reg. experience, within a clinically relevant field: including caseload management.
• Be able to provide at least two professional references from your last place of work as a nurse or midwife.
• Please note that a Disclosure and Barring Service (DBS) check will be required.
• Demonstrate a willingness to attend all mandatory training relevant to their role.
• Must be flexible to work locally or remotely, and willing to travel to attend support groups, conferences, and events.
• Minimum 1 day/week helpline +/- cover as needed.
• Mandatory staff meeting days in the office (Leamington Spa) 4 times a year.

Administrative Skills

• Proficient in Microsoft 365 Office applications.
• Proficient in accurately entering complex data into secure electronic systems.
• Be able to demonstrate full awareness and compliance with legal and professional requirements (e.g., GDPR, NMC), reporting appropriate concerns through line management to the Data Protection Officer.

Professional Experience & Knowledge

• Demonstrable knowledge and experience within relevant clinical speciality.
• Experience working with individuals affected by cancer, including neuroendocrine cancers and/or other life-limiting conditions.
• Skilled in engaging with patients' families and support networks.
• Proven ability to assess healthcare needs and implement best practices for physical and psychosocial well-being support via telephone or in-person.
• Experience of coordinating and managing patient care: including addressing safeguarding issues.
• Demonstrate a collaborative approach across multidisciplinary teams and organisational boundaries.
• Strong verbal and written communication skills.
• Experienced in delivering training, teaching, and facilitating group work.
• Demonstrate commitment to ongoing professional development.
• Effective problem-solving and change management capabilities.
• Understanding of resource management, health and safety, clinical risk and quality issues.
• Familiar with audit processes and principles.
• Competent in prioritisation, delegation and workload management.
• Awareness and management of stress in self and others.

Why work with us?

• Be part of a small, passionate, and values-driven team making a tangible difference.
• Receive support for professional development, training, and personal growth.
• Enjoy a remote and flexible working environment.
• There is the potential, pending experience and performance, to progress to support service lead.