At a Glance
- Tasks: Support and maintain IT systems for employees, mentor junior technicians, and resolve complex issues.
- Company: Join Neurocrine Biosciences, a leader in biopharmaceuticals dedicated to improving lives.
- Benefits: Enjoy a competitive salary, hybrid work model, and opportunities for professional growth.
- Other info: Work in a collaborative team with excellent career advancement opportunities.
- Why this job: Make a real difference in healthcare while developing your tech skills in a dynamic environment.
- Qualifications: Experience in IT support, strong problem-solving skills, and a passion for technology.
The predicted salary is between 40000 - 50000 £ per year.
Neurocrine Biosciences is a leading biopharmaceutical company dedicated to discovering, developing and commercializing life-changing treatments for patients with under-addressed neurological, psychiatric, endocrine and immunological disorders.
About the Role:
Deploy and maintain the end user computing environment for our employees based in Europe (mainly in London, UK and Basel, Switzerland). Build new hire PCs, mobile devices, and resolve cloud-based issues. Mentor junior technicians, contractors, and temporary workers. For highly complex issues that require other teams to resolve, coordinate with those teams to resolve and close tickets. This role is onsite with a requirement to be in our London office 3 days a week.
Your Contributions (include, but are not limited to):
- Act as the primary IT contact for all UK based employees supporting all requests from inception to resolution or coordination with another team
- Supporting other locations if needed
- Work advanced level support tickets
- Mentor junior technicians, contractors, and temporary workers
- Complete highly complex and/or technical projects
- Install and configure computer hardware, software, systems, phones, mobile devices, and printers
- Work with vendors and business partners to setup and troubleshoot lab equipment
- Test new technology and provide feedback and recommendations
- Setup new hire systems and equipment
- Support business applications
- Provision new mobile devices from the corporate account
- Monitor and maintain cloud applications including Office 365
- Respond in a timely manner to service issues and requests
- Provide technical support across the company (in person or over the phone)
- Notate all work in service-now ticketing system
- Repair and replace equipment as necessary
- Assist with Ergonomic requests
- Assist in setting up equipment for special events as needed
- Other duties as required
May also include AV Support such as:
- Under direct supervision, work on assignments that may be complex in nature where technical know-how and initiative are required to resolve problems.
- Provide support for conference room setup, audio/video conferencing, and other audio/visual and associated IT related tasks as necessary
- Perform scheduled maintenance of all audio-visual equipment including software and firmware updates
- Conduct consistent, frequent inspection of all conference rooms to ensure they are in good working order for daily scheduled meetings
- Maintain and document inventory of software, supplies, and equipment
- Maintain and validate all AV cabling and associated IT equipment
- Interact with outside vendors to obtain warranty repairs and technical support
Requirements:
- L3 qualification or equivalent and 6+ years of related experience as an IT support specialist OR BS/BA in Computer Science or technical field and 4+ years of related experience as an IT support specialist
- Complete understanding of Microsoft Windows 7 and 10 operating system
- Advanced knowledge and support of cloud applications including Office 365
- Ability to lift and carry heavy equipment
- Ability to maintain professional attitude under high demand situations
- Works with technical teams and uses accumulated high-level technical knowledge and judgment to solve problems encountered in a fast-paced environment
- Expert with iPhone and iPad setup and support
- Has developed specialized skills through job-related training and considerable on-the-job experience
- Applies in-depth skills and understanding in multiple processes and procedures to carry out assignments
- Demonstrated problem solving skills
- Exceptional oral and written communication skills
- Strong interpersonal skill with the ability to work with various team members and maintain a positive attitude
Temp 6 Months - Lead Technician, Desktop Support in London employer: Neurocrine Biosciences
Neurocrine Biosciences is an exceptional employer, offering a dynamic work environment where innovation meets compassion. With a strong commitment to employee growth and development, team members benefit from mentorship opportunities and the chance to work on cutting-edge technology in a supportive hybrid setting. Located in London, employees enjoy a collaborative culture that prioritises well-being and encourages contributions towards life-changing treatments for patients in need.
StudySmarter Expert Advice🤫
We think this is how you could land Temp 6 Months - Lead Technician, Desktop Support in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for opportunities, especially in tech support roles. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for those interviews! Research common questions for IT support roles and practice your answers. Make sure you can talk about your experience with Microsoft Windows and cloud applications confidently. We want you to shine!
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of past projects, bring them along to your interviews. Demonstrating your problem-solving abilities and technical know-how can really set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Neurocrine Biosciences. Let's get you that job!
We think you need these skills to ace Temp 6 Months - Lead Technician, Desktop Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Lead Technician role. Highlight your experience with desktop support, cloud applications, and any mentoring you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience with AV support if you have it!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex IT issues in the past. We love candidates who can think on their feet and come up with creative solutions, so let us know how you've done that!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Neurocrine Biosciences
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows 7 and 10, as well as cloud applications like Office 365. Be ready to discuss your experience with these systems and how you've tackled complex issues in the past.
✨Show Off Your Mentoring Skills
Since this role involves mentoring junior technicians, think of examples where you've successfully guided others. Prepare to share how you approach teaching and supporting less experienced team members.
✨Prepare for Problem-Solving Scenarios
Expect to face some technical scenarios during the interview. Practice explaining your thought process when troubleshooting issues, especially those related to AV support or cloud applications. This will showcase your problem-solving skills.
✨Demonstrate Your Communication Skills
Strong communication is key in this role. Be prepared to discuss how you interact with various teams and handle high-pressure situations. Think of examples where your communication made a difference in resolving an issue.
