At a Glance
- Tasks: Support and maintain IT systems for employees, ensuring smooth operations and resolving technical issues.
- Company: Join Neurocrine Biosciences, a leader in biopharmaceuticals dedicated to improving lives.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative culture with mentorship opportunities and a focus on employee well-being.
- Why this job: Make a real difference by supporting innovative treatments and technologies in a dynamic environment.
- Qualifications: Experience in IT support, strong problem-solving skills, and a passion for technology.
The predicted salary is between 45000 - 60000 £ per year.
Neurocrine Biosciences is a leading biopharmaceutical company dedicated to discovering, developing and commercializing life‑changing treatments for patients with under‑addressed neurological, psychiatric, endocrine and immunological disorders.
About the Role:
Deploy and maintain the end user computing environment for our employees based in Europe (mainly in London, UK and Basel, Switzerland). Build new hire PCs, mobile devices, and resolve cloud‑based issues. Mentor junior technicians, contractors, and temporary workers. For highly complex issues that require other teams to resolve, coordinate with those teams to resolve and close tickets. This role is onsite with a requirement to be in our London office 3 days a week.
Your Contributions:
- Act as the primary IT contact for all UK based employees supporting all requests from inception to resolution or coordination with another team
- Support other locations if needed
- Work advanced level support tickets
- Mentor junior technicians, contractors, and temporary workers
- Complete highly complex and/or technical projects
- Install and configure computer hardware, software, systems, phones, mobile devices, and printers
- Work with vendors and business partners to setup and troubleshoot lab equipment
- Test new technology and provide feedback and recommendations
- Setup new hire systems and equipment
- Support business applications
- Provision new mobile devices from the corporate account
- Monitor and maintain cloud applications including Office 365
- Respond in a timely manner to service issues and requests
- Provide technical support across the company (in person or over the phone)
- Notate all work in service‑now ticketing system
- Repair and replace equipment as necessary
- Assist with Ergonomic requests
- Assist in setting up equipment for special events as needed
Other duties as required may also include AV Support such as:
- Under direct supervision, work on assignments that may be complex in nature where technical know‑how and initiative are required to resolve problems
- Provide support for conference room setup, audio/video conferencing, and other audio/visual and associated IT related tasks as necessary
- Perform scheduled maintenance of all audio‑visual equipment including software and firmware updates
- Conduct consistent, frequent inspection of all conference rooms to ensure they are in good working order for daily scheduled meetings
- Maintain and document inventory of software, supplies, and equipment
- Maintain and validate all AV cabling and associated IT equipment
- Interact with outside vendors to obtain warranty repairs and technical support
Requirements:
- L3 qualification or equivalent and 6+ years of related experience as an IT support specialist OR BS/BA in Computer Science or technical field and 4+ years of related experience as an IT support specialist
- Complete understanding of Microsoft Windows 7 and 10 operating system
- Advanced knowledge and support of cloud applications including Office 365
- Ability to lift and carry heavy equipment
- Ability to maintain professional attitude under high demand situations
- Works with technical teams and uses accumulated high‑level technical knowledge and judgment to solve problems encountered in a fast‑paced environment
- Expert with iPhone and iPad setup and support
- Has developed specialized skills through job‑related training and considerable on‑the‑job experience
- Demonstrated problem solving skills
- Exceptional oral and written communication skills
- Strong interpersonal skill with the ability to work with various team members and maintain a positive attitude
Neurocrine Biosciences is an EEO/Disability/Vets employer. We are committed to building a workplace of belonging, respect, and empowerment, and we recognize there are a variety of ways to meet our requirements.
Lead Technician, Desktop Support employer: Neurocrine Biosciences
At Neurocrine Biosciences, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through mentorship opportunities and a culture that values diverse perspectives, all while working towards our mission of developing life-changing treatments for patients. Join us in our London office three days a week, where you will be part of a passionate team dedicated to making a meaningful impact in the field of neuroscience.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Technician, Desktop Support
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Neurocrine Biosciences values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Neurocrine Biosciences might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Neurocrine Biosciences!
✨Direct Apply to Neurocrine Biosciences
Let's not forget to apply directly through the Neurocrine Biosciences website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Lead Technician, Desktop Support
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Neurocrine Biosciences.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Neurocrine Biosciences. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Neurocrine Biosciences
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
