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For Companies At a Glance
- Tasks: Provide friendly support and advice to customers accessing essential services.
- Company: Join Neuro Strength, a caring and supportive team in Bolton.
- Benefits: Enjoy hybrid working, generous leave, and wellness support.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong organisational skills required.
- Other info: Great opportunities for career growth and community involvement.
The predicted salary is between 28000 - 42000 £ per year.
We’re looking for a friendly, organised and customer-focused Service Advice & Support Officer to join our Bolton Care & Repair team. This important frontline support role provides high‑quality administrative and advice services that help customers access essential supports such as Disabled Adaptations, Home Improvement Assistance and the Handyperson Service. The successful candidate will be the key point of contact, delivering excellent service while ensuring records and processes remain accurate.
Key Responsibilities
- Act as a first point of contact, handling telephone enquiries and providing clear advice to customers.
- Support the delivery of Care & Repair services through accurate administrative and financial processing.
- Process grants, purchase orders and invoices in line with required procedures.
- Maintain accurate records on IT systems to support service delivery and performance reporting.
- Provide general administrative support and assist with maintaining asset and service records.
- Promote Care & Repair services and support a customer‑focused approach.
What You’ll Need to Succeed
- Proven experience in an administrative or customer support role, including working with customers over the telephone.
- Strong customer service skills, with the ability to communicate clearly, sensitively and professionally.
- Excellent organisational skills, with the ability to prioritise workloads and work to tight deadlines.
- Good IT skills, with confidence using Microsoft applications such as Word, Excel, Outlook, SharePoint and OneDrive.
- A solution‑focused approach, with the ability to problem‑solve and work creatively.
- A commitment to Equality, Diversity and Inclusion and to working in line with our values of good intentions, good communication, good listening and working well together.
What We Offer
- Hybrid working & flexibility supporting work‑life balance.
- Generous annual leave starting at 27 days, rising to 32 days after 5 years.
- Birthday day off – take your birthday as paid leave.
- Buy or sell annual leave flexible options to suit your lifestyle.
- Local bank holiday extra day off around New Year.
- Enhanced maternity, paternity & adoption pay.
- Free on‑site parking at key office locations.
- Employee Assistance Programme – emotional well‑being support for you and your family.
- Cycle to Work & Car Leasing Schemes – save on tax and NI.
- Pension schemes with life insurance cover.
- Healthcare cash plan – claim back costs for dental, optical, physio & more.
- Lifestyle discounts, cashback and savings at major retailers.
- Learning & development opportunities – grow your career.
- Volunteer days up to 5 paid days to give back.
Service Advice and Support Officer in Bolton employer: Neuro Strength, LLC
Contact Detail:
Neuro Strength, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advice and Support Officer in Bolton
✨Tip Number 1
Get to know the company! Research Neuro Strength and their Care & Repair services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills. Since this role involves handling telephone enquiries, it’s crucial to be clear and professional. Try role-playing with a friend or family member to get comfortable with answering questions and providing advice.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed workloads or prioritised tasks in previous roles. This will demonstrate your ability to handle the administrative side of the job effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Advice and Support Officer in Bolton
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer support roles. We want to see how you've handled enquiries and provided clear advice, especially over the phone. Share specific examples that showcase your friendly and professional approach!
Be Organised and Detail-Oriented: Since this role involves a lot of administrative tasks, it's crucial to demonstrate your organisational skills. Talk about how you prioritise workloads and manage tight deadlines. We love candidates who can keep things running smoothly!
Familiarity with IT Tools: We’re looking for someone who’s comfortable using Microsoft applications like Word, Excel, and Outlook. Mention any relevant experience you have with these tools, as it’ll show us you’re ready to hit the ground running!
Emphasise Your Commitment to Inclusion: At StudySmarter, we value equality, diversity, and inclusion. Make sure to express your commitment to these values in your application. It’s important for us to know that you align with our mission and are ready to contribute positively to our team!
How to prepare for a job interview at Neuro Strength, LLC
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Service Advice & Support Officer role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share specific examples of how you've handled customer enquiries in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your commitment to a customer-focused approach.
✨Get Comfortable with IT Systems
The job requires good IT skills, especially with Microsoft applications. Brush up on your knowledge of Word, Excel, Outlook, SharePoint, and OneDrive. If you can, practice using these tools to create documents or manage data, so you can speak confidently about your abilities during the interview.
✨Emphasise Your Organisational Skills
Being organised is crucial for this role. Prepare to discuss how you prioritise tasks and manage your time effectively. You might want to share a story about a time when you successfully juggled multiple responsibilities, as this will highlight your ability to work under pressure and meet deadlines.
