At a Glance
- Tasks: Lead and deliver person-centred care for individuals with complex needs.
- Company: Join KEYFORT Group, a leader in bespoke support for vulnerable individuals.
- Benefits: Enjoy competitive salary, generous leave, and professional development opportunities.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Degree in relevant field or equivalent experience in health and social care.
The predicted salary is between 27000 - 27000 £ per year.
Location: North West (Penrith and Carlisle) – Hybrid role including session delivery (24 hours care delivery) and 2 office-based days, from our NW office base, located in Carlisle (CA3).
Salary: £27,000 FTE (with opportunities for additional overtime/sleep-in shifts)
Contract Type: Full Time, Fixed Term contract (minimum 12 months), with the possibility of extension or becoming a permanent position.
Hours: 40 hours per week
This position does not offer UK Visa sponsorship. Applicants must already have the legal right to work in the UK at the time of application. This position has a “genuine occupational requirement” under the Sex Discrimination Act 1975. Therefore, applications are only open to female candidates.
About You
- We’re looking for a confident, compassionate, and proactive Case Manager who can lead by example and remain calm under pressure.
- You’ll have strong communication skills, a positive outlook, and the ability to motivate both staff and the people you support.
- Degree in Psychology, Occupational Therapy, Nursing, NVQ Level 3 in Health & Social Care, or equivalent experience supporting vulnerable adults / children
- Experience supporting adults and/or children with complex needs
- Competent in delivering personal care and promoting wellbeing
- Strong communication and conflict management skills
- Positive, person-centred approach
- Full UK driving licence and access to a vehicle
About the Role
As a Case Manager (Part Delivery), you will take a hands‑on approach in delivering and coordinating person‑centred care across the North West region. You’ll manage your own caseload, lead support teams, and work closely with individuals, families, and professionals to ensure exceptional care and support. This is a varied and rewarding role that requires strong problem‑solving skills, resilience, and the ability to build positive relationships.
Key Responsibilities
- Support Delivery
- Deliver high‑quality, person‑centred support in the homes of the people we support
- Provide a blend of direct support and management for care packages
- Cover holiday and absence when required
- Safeguard and promote wellbeing at all times
- Manage person‑centred care plans and goals
- Manage session rotas and ensure delivery of funded hours
- Take part in the on‑call rota for out‑of‑hours support
- Report regularly to Service and Operations Managers on progress and concerns
- Line Management
- Act as line manager for assigned Support Workers
- Lead rota planning and staff deployment for 24/7 packages
- Conduct supervisions, spot checks, and competency observations
- Provide coaching, guidance, and ongoing training
- Model professional conduct and high standards of care
- Recruit and induct new support staff in partnership with our Recruitment Team
- Ensure staff are trained in individuals’ needs and protocols
What We Offer
- Fixed Term, full‑time contract (40 hours per week)
- 5.6 weeks paid annual leave (increasing with service)
- Company pension scheme
- Enhanced maternity leave (subject to service)
- Retirement package and death in service benefit (subject to service)
- Cash healthcare plan (subject to service)
- Employee Assistance Programme for wellbeing support
- Funded CPD – NVQs, PBS certification, and in‑house training
- Paid enhanced DBS check
- Blue Light Card
- Employee of the Quarter recognition scheme
Who We Are
KEYFORT Group delivers bespoke support for individuals with complex needs, including brain injuries, neurological conditions, learning disabilities, spinal injuries, and mental health needs. Our person‑centred approach ensures we only work with individuals where we can make a real, positive difference.
Our commitment to equality, diversity and inclusion: KEYFORT Group is committed to creating an inclusive and supportive workplace. We actively welcome applications from people of all backgrounds, communities and lived experiences, including those from under‑represented groups. We are committed to making reasonable adjustments throughout our recruitment process and employment, to ensure everyone can perform at their best.
Case Manager – Full Time / Fixed Term / Carlisle employer: Neuro Partners Ltd trading as KEYFORT
KEYFORT Group is an exceptional employer that prioritises the wellbeing and professional growth of its employees. With a supportive work culture, comprehensive benefits including enhanced maternity leave and funded training opportunities, and a commitment to diversity and inclusion, we empower our Case Managers to make a meaningful impact in the lives of individuals with complex needs. Located in Carlisle, this role offers a unique blend of hands-on care delivery and leadership, ensuring a rewarding career path in a compassionate environment.
Contact Details:
Neuro Partners Ltd trading as KEYFORT Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Case Manager – Full Time / Fixed Term / Carlisle
✨Tip Number 1
Get to know the company before your interview! Research KEYFORT Group and understand their values, especially their commitment to person-centred care. This will help you tailor your responses and show that you're genuinely interested in making a positive impact.
✨Tip Number 2
Practice your communication skills! As a Case Manager, you'll need to lead and motivate others. Try role-playing common scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've supported individuals with complex needs or managed a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining our team at KEYFORT Group. Don’t miss out on this opportunity!
We think you need these skills to ace Case Manager – Full Time / Fixed Term / Carlisle
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Case Manager role. Highlight your relevant experience in supporting vulnerable adults or children, and showcase your strong communication skills. We want to see how you can bring your unique strengths to our team!
Showcase Your Compassion:As a Case Manager, compassion is key! Use your application to demonstrate your proactive approach and ability to motivate others. Share examples of how you've made a positive impact in previous roles – we love hearing about real-life experiences!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage their caseload effectively, so show us you can communicate your thoughts clearly!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Neuro Partners Ltd trading as KEYFORT
✨Know Your Stuff
Make sure you understand the role of a Case Manager inside out. Familiarise yourself with person-centred care principles and be ready to discuss how your experience aligns with the responsibilities outlined in the job description.
✨Showcase Your Compassion
This role requires a confident and compassionate approach. Prepare examples from your past experiences where you've demonstrated empathy and support for vulnerable individuals, highlighting your ability to motivate both staff and those you support.
✨Practice Problem-Solving Scenarios
Think about potential challenges you might face in this role, such as managing complex needs or conflict resolution. Be ready to discuss how you would handle these situations effectively, showcasing your resilience and problem-solving skills.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. This shows your genuine interest in the role and the company. You might want to inquire about the team dynamics, training opportunities, or how they measure success in person-centred care delivery.
