Harvey is hiring a Scaled Customer Success Manager to drive retention, renewal, and expansion across a high-volume book of business. You will own the full commercial lifecycle and partner with Sales, Legal Engineering, and Product to translate feedback into roadmap influence.
The role requires a data-driven mindset, strong communication, and a proven track record in enterprise SaaS renewals. If you thrive in fast-paced environments and want to shape a growing function at the intersection of AI
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Strategic CSM — AI-Driven Enterprise SaaS employer: Neura Market
Grafana Labs is an exceptional employer that champions a remote-first, globally distributed culture, allowing you to thrive in a flexible work environment while making impactful decisions. With a strong emphasis on cross-functional collaboration and innovative AI-enabled workflows, employees are empowered to drive measurable outcomes and enjoy significant growth opportunities through RSU-based incentives. Join us to be part of a dynamic team that values independence and creativity in the heart of the observability cloud space.
