Ada is seeking a Technical Support Advisor to proactively localize, diagnose and solve technical issues for our clients while meeting team SLAs and KPIs.
You will work in a remote-first environment, supporting web applications within our stack (Jira, Zendesk, Salesforce) and using Postman or CURL for API debugging. You will also improve documentation and provide clear, scalable customer support experiences.
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Remote Technical Support Advisor | AI & API Expert employer: Neura Market
Grafana Labs is an exceptional employer that champions a remote-first, globally distributed culture, allowing you to thrive in a flexible work environment while making impactful decisions. With a strong emphasis on cross-functional collaboration and innovative AI-enabled workflows, employees are empowered to drive measurable outcomes and enjoy significant growth opportunities through RSU-based incentives. Join us to be part of a dynamic team that values independence and creativity in the heart of the observability cloud space.
