At a Glance
- Tasks: Lead and build a global Customer Success team across EMEA and APAC.
- Company: Join Anthropic, a pioneering AI company focused on safe and beneficial technology.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a chance to influence global customer engagement strategies.
- Why this job: Shape the future of AI while making a real impact on international customer success.
- Qualifications: Proven leadership experience in customer success and strong strategic thinking skills.
The predicted salary is between 100000 - 150000 € per year.
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
As Head of Customer Success, International at Anthropic, you'll build and lead our Customer Success function across EMEA and APAC, scaling a team of managers and CSMs who help our most strategic international customers realize the full value of Claude. This is a foundational leadership role: you'll establish how we run CS outside the US, hire and develop a multi‑region team of managers, and partner closely with your US counterparts to deliver a globally consistent customer experience while thoughtfully localising where it matters.
You'll work hand‑in‑hand with our global GTM, Product, and Engineering leaders to shape our international CS strategy, advocate for our customers' priorities back into the business, and ensure we're driving adoption, retention, and growth across some of the most exciting markets in the world.
Key responsibilities
- Build and lead a multi‑layered Customer Success organisation across EMEA and APAC, managing managers and scaling the team responsibly as our international business grows.
- Define and execute the international CS strategy in close partnership with global CS leadership, aligning international efforts with the global agenda while localising approach, motion, and programmes where market dynamics require it.
- Own international CS business outcomes including customer health, retention, expansion, and satisfaction across EMEA and APAC accounts.
- Hire, develop, and coach a high‑performing team of CS managers and individual contributors, building a culture that reflects Anthropic's values across multiple geographies and cultures.
- Partner with US‑based and International CS, Sales, Product, and Engineering counterparts to drive the international agenda, ensuring customer voice from EMEA and APAC reaches decision‑making forums.
- Establish scalable processes, playbooks, and operating cadences that work across time zones and regional contexts.
- Represent Anthropic with senior customer stakeholders across international markets, leading executive engagements, QBRs, and strategic initiatives.
Head of International Customer Success in London employer: Neura Market
At Anthropic, we pride ourselves on being an exceptional employer, fostering a collaborative and innovative work culture that empowers our employees to thrive. As the Head of International Customer Success, you'll have the unique opportunity to shape a global team while enjoying comprehensive benefits, professional development opportunities, and a commitment to work-life balance in vibrant EMEA and APAC regions. Join us in our mission to create safe and beneficial AI systems, where your contributions will directly impact our international customers and the future of technology.
StudySmarter Expert Advice🤫
We think this is how you could land Head of International Customer Success in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to reflect how you can contribute to their mission, especially in customer success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We suggest mentioning something specific from the interview to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. Let’s get you that job!
We think you need these skills to ace Head of International Customer Success in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of International Customer Success role. Highlight your experience in building and leading teams, especially in international settings, and show how you align with our mission at Anthropic.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. Use metrics where possible to illustrate how you've driven customer success and growth in past positions.
Be Authentic:Let your personality shine through in your application. We value authenticity and want to see who you are beyond your professional experience. Share your passion for AI and how it aligns with our mission to create beneficial systems.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to keep track of all candidates efficiently. Plus, it’s super easy!
How to prepare for a job interview at Neura Market
✨Know Your Stuff
Make sure you understand Anthropic's mission and how it relates to Customer Success. Familiarise yourself with their AI systems, especially Claude, and be ready to discuss how you can help international customers realise its full value.
✨Showcase Your Leadership Skills
Prepare examples of how you've built and led successful teams in the past. Highlight your experience in managing diverse teams across different regions, as this role requires a strong ability to scale and develop talent in EMEA and APAC.
✨Understand Local Markets
Research the specific dynamics of the EMEA and APAC markets. Be prepared to discuss how you would tailor the Customer Success strategy to meet local needs while aligning with global objectives. This shows you’re not just thinking globally but also locally.
✨Engage with Stakeholders
Think about how you would represent Anthropic to senior customer stakeholders. Prepare to discuss your approach to executive engagements and how you would ensure that customer feedback from these regions influences decision-making at the company.
