Credit Risk Manager, Flex Originations

We're on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives.

About the team: Our Borrowing (lending) business is growing rapidly across both existing products and the planned launch of new initiatives. We aim to create a genuine feel-good factor when it comes to personal credit, and are looking for driven, analytical and creative individuals to help us achieve this goal. With our Flex product we're reinventing credit cards to give customers more visibility and control over their spending. Our portfolio is growing rapidly and we're expanding into new markets and distribution channels. We're looking for a highly strategic Credit Risk Manager to spearhead the credit, pricing and distribution strategies for our next phase of Flex market expansion. You will lead a growing team of analysts focused on unlocking new customer acquisition channels, optimising real time decisioning journeys and scaling our credit card proposition safely.

Your day-to-day:

• Drive Distribution Strategy: Develop and execute the credit risk frameworks for new and expanding acquisition channels, including aggregator sites, paid marketing and referral networks.
• Optimise the Customer Journey: Design, test, and deploy sophisticated underwriting and real-time decisioning strategies that balance a seamless, low-friction customer onboarding experience with robust risk management.
• Shape Product & Pricing Economics: Own the risk architecture for complex commercial propositions, evaluating the risk-reward profiles of promotional 0% offers, introductory features, and dynamic pricing structures.
• Champion Economic Modelling: Oversee or partner closely on credit risk valuations (including NPV modelling and affordability strategies) to ensure our underwriting decisions are grounded in highly optimized lending economics.
• Lead and Scale a High-Performing Team: Hire and develop a lean team of elite analysts as we expand, fostering a culture of technical excellence, accountability and commercial impact.
• Cross-Functional Collaboration: Act as the primary credit risk partner to a cross-functional squad, working with people from product, marketing, design, engineering, fraud, machine learning and the wider Flex credit ecosystem.
• Executive Visibility: Own performance tracking and monthly monitoring for new origination streams, translating complex credit data into clear, actionable insights for senior leadership up to executive level.

How we work: Our main tech hub is in London, but our data teams are based all over the UK - from Brighton to the Western Isles. We love meeting in person, but there's no pressure to come into the office, even if you're nearby. You'll do your best work where you feel most comfortable. We value flexibility, connection, and wellbeing. You'll have the freedom to work in a way that fits your life, whether that's school drop-offs, avoiding rush hour, or making time for what matters most.

You should apply if:

• What we're doing here at Monzo excites you!
• You are a commercial, strategic credit leader with extensive experience in unsecured lending-ideally with a background in credit cards.
• You understand lending economics inside out, including experience with risk-based pricing, promotional lending constructs and underwriting strategies.
• You have a track record of driving growth through varied distribution networks (e.g., aggregators or digital marketing channels) and appreciate the unique risk profiles they carry.
• You are an exceptional stakeholder manager who thrives when collaborating across diverse disciplines, seamlessly aligning Product, Marketing, Fraud, and Machine Learning teams behind a unified goal.
• You have a track record of leading and developing analytical talent, and you are excited by the prospect of building and scaling a small, high-impact team.
• You have strong analytical and data capabilities backed up by technical coding skills (SQL is a must-have; Python and Looker experience is a plus).
• You are highly motivated by fast-paced, zero-to-one environments-you enjoy navigating ambiguity, designing frameworks from scratch, and shipping meaningful changes to millions of customers.

The Interview Process: Our interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions!

• Recruiter call
• Initial call with the hiring manager
• Final loop of interviews meeting key stakeholders

Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process.

What's in it for you: We can help you relocate to the UK. We can sponsor visas. This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London). We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team. Learning budget of £1,000 a year for books, training courses and conferences.

Equal opportunities for everyone: Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.