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For Companies At a Glance
- Tasks: Support customers using a life-changing device, guiding them through setup and troubleshooting.
- Company: Neupulse, a company dedicated to improving lives with innovative technology.
- Benefits: Opportunity to make a real impact and build meaningful relationships with customers.
- Why this job: Be the voice of support that truly changes lives for those with Tourette's.
- Qualifications: Degree level education and experience in customer support roles.
- Other info: Join a dynamic team in Nottingham and help shape the future of customer experience.
The predicted salary is between 30000 - 40000 £ per year.
Overview
Customer Experience Advisor Nottingham (office-based)
This isn’t just customer support. It’s changing people’s lives. At Neupulse, we’ve developed a device that uses gentle stimulation to help people with Tourette’s manage their tics. For the people using it, this isn’t just a product – it is a tool to navigate day to day life. And when they reach out to us - whether they’re setting up the device, struggling with something, or just unsure - the experience they have matters just as much as the technology itself. That’s where you come in.
The role
You’ll be on the front line of the customer experience, supporting people directly as they start and continue their journey with Neupulse. This is a hands-on, human role. You’ll be speaking to customers over phone and video, guiding them through setup, troubleshooting issues, and making sure they feel supported, understood, and confident using the device. You’ll also play a key role behind the scenes - spotting patterns, feeding back insights, and helping improve how we support customers as we grow.
What you’ll be doing
- Be the voice customers trust
- Support customers across email, phone, video, and messaging
- Help them set up and use their device with confidence
- Handle sensitive conversations with empathy and clarity
- Support customers through their journey
- Guide new customers through onboarding
- Proactively check in and offer help where needed
- Help customers get the most out of their device
- Troubleshoot and problem-solve
- Walk customers through technical issues step-by-step
- Escalate more complex problems to internal teams
- Track recurring issues and help improve solutions
- Improve the experience as you go
- Capture customer feedback and share insights internally
- Contribute to knowledge bases and support resources
- Help refine processes as we scale
What we’re looking for
The essentials
- Educated to Degree level
- Experience in a customer support / customer experience role
- Comfortable communicating across phone, video, email, and chat
- Strong empathy and listening skills - you know how to support people, not just respond
- Ability to explain things clearly, especially when they’re technical or sensitive
- Organised and detail-oriented - you can manage multiple conversations at once
Nice to have
- Experience supporting consumer devices or digital products
- Familiarity with tools like Zendesk, Gorgias, or similar
- Exposure to healthcare, wellness, or neurodivergent communities
Why this role is different
- You’ll see the impact directly
- You’re not resolving tickets - you’re helping people use something that genuinely improves their day-to-day life.
- You’ll build real relationships
- This isn’t transactional support. You’ll get to know customers and support them through their journey.
- You’ll shape how support works
- You’ll contribute to how we improve - not just follow a script.
Practical details
- Based in Nottingham (office-based role)
- Reporting to the Customer Experience Manager
- Full right to work in the UK required (no visa sponsorship)
Interested? If you care about delivering real support — with empathy, clarity, and real human connection — we’d love to hear from you.
Customer Experience Advisor in Nottingham employer: Neupulse
Contact Detail:
Neupulse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in Nottingham
✨Tip Number 1
Get to know the company and its mission. When you understand how Neupulse is changing lives, you can speak passionately about it in interviews. Show us that you care about the impact of the role!
✨Tip Number 2
Practice your communication skills! Since you'll be chatting with customers over various platforms, make sure you're comfortable explaining things clearly and empathetically. Role-play with a friend or family member to get the hang of it.
✨Tip Number 3
Be ready to share your experiences. Think of examples where you've supported customers effectively, especially in tricky situations. We want to hear how you’ve made a difference in someone’s day!
✨Tip Number 4
Apply through our website! It’s the best way for us to see your application and get you into the process. Plus, it shows you’re genuinely interested in joining our team at Neupulse.
We think you need these skills to ace Customer Experience Advisor in Nottingham
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathy and listening skills. We want to see how you connect with customers and support them through their journey, so share examples that showcase your ability to understand and help others.
Be Clear and Concise: In your written application, clarity is key! Use straightforward language to explain your experiences and skills. Remember, you’ll be guiding customers through technical issues, so demonstrating your ability to communicate clearly is essential.
Tailor Your Application: Make your application stand out by tailoring it to the role of Customer Experience Advisor. Mention any relevant experience you have in customer support or working with consumer devices, and don’t forget to show your passion for making a difference in people’s lives!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this impactful role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Neupulse
✨Understand the Product
Before your interview, take some time to learn about Neupulse and its device. Understand how it helps people with Tourette’s manage their tics. This knowledge will not only impress your interviewers but also help you connect with the mission of the company.
✨Showcase Your Empathy
In a role focused on customer experience, empathy is key. Prepare examples from your past experiences where you’ve successfully supported customers through challenging situations. Highlight how you listened to their concerns and provided clear, compassionate solutions.
✨Practice Technical Explanations
Since you'll be guiding customers through technical setups, practice explaining complex concepts in simple terms. You might want to role-play with a friend or family member to ensure you can communicate clearly and effectively, especially when discussing sensitive topics.
✨Be Ready to Share Insights
Think about how you can contribute to improving customer support processes. Be prepared to discuss any patterns you've noticed in previous roles and how you would approach capturing customer feedback. This shows that you're proactive and invested in the company's growth.